Retirement Community Manager

Retirement Community Manager, Heritage Hunters Hill

Australian Unity

About us

Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.

The Opportunity

The Retirement Community Manager leads the staff, services and facilities of the Heritage Hunters Hill retirement community, ensuring the highest quality of delivery within budget, legislative standards and Australian Unity’s guidelines and values.

Reporting to the Regional General Manager Retirement and leading a team, you will build trusted relationships with residents and the Residents Committee, manage village budgets and revenue, and champion a customer-centred culture. You will also promote the village within the local community, drive continuous improvement and maintain industry accreditation, all while role modelling our values of Bold, Warm and Honest.

Key Responsibilities

• Resident relationship management: Meet resident needs within available resources, achieving strong Resident People Pulse and Net Promoter Scores and maintaining industry accreditation.
• Financial management: Prepare and manage village budgets that comply with legislation and meet timelines agreed with the Residents Committee.
• Fee for service revenue: Monitor monthly fee-for-service revenue against budget and implement strategies to address any shortfalls.
• Continuous improvement: Deliver regular improvements to the Village Continuous Improvement Plan and achieve annual operating plan targets.
• Community relations: Build a network of local contacts and actively promote the village and Australian Unity in the community.
• Leadership and people management: Source, lead, develop and retain high-quality team members aligned to our culture, including effective management of FTE budgets.
• Customer orientation: Listen, learn and respond to resident and employee feedback to continually enhance customer value.
• Compliance, governance and WHS: Meet all risk, compliance, information security and OHS obligations and complete all compliance training.

Applications Close: November 24th, 2027.

You will bring:

• A minimum of five years’ management experience
• A tertiary qualification in a related field
• A sound understanding of the legislation, standards and guidelines that apply to retirement villages
• Financial management experience, including budget preparation and expense control
• Contract negotiation experience
• An allied health, asset management or hospitality background
• An understanding of the needs of older people
• Experience in change management
• A high degree of computer literacy
• The ability to develop and coach others, inspire and drive change, maximise the potential of resources, advocate diversity and inclusion, and drive innovation

Why Join Us?

At Australian Unity, we provide a supportive, flexible and purpose‑driven environment where you can make a meaningful impact.

You will enjoy:

• Competitive salary + bonus program
• Additional wellbeing and community leave days
• 14‑week paid parental leave (equal for all parents)
• Hybrid working model
• Employee Assistance Program
• Flare / Maxxia Rewards – discounted retail, travel, entertainment
• Discounts on Australian Unity products including Health, General Insurance and more
• Access to LinkedIn Learning and professional development programs

If you’re looking to step into a leadership role where you can make a meaningful impact across a purpose‑driven organisation, we’d love to hear from you. Apply now and join us in shaping better outcomes for our members and community.

For further benefits visit: https://www.australianunity.com.au/careers/culture

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.

Staying Safe During Your Job Search

Australian Unity is committed to protecting candidates from recruitment scams.

Please be aware that:

• Australian Unity will never ask you to pay a fee to apply for a role or secure employment.
• We will never require you to engage a CV writer, consultant, or other paid service as part of our recruitment process.
• Australian Unity employees will only communicate with you using an @australianunity.com.au email address.
• All current vacancies are advertised through authorised recruitment channels and on the Australian Unity Careers website.

If you receive communication claiming to be from Australian Unity that does not meet the above criteria, please exercise caution and contact our Talent Acquisition team to verify its authenticity.