Returns Team

Us in a glimpse:

Launched in 2016, Rare Carat has been featured in the New York Times, TechCrunch, USA Today and the New York Post. In just 10 years, Rare Carat has grown to be America's highest-rated jewelry brand on Trustpilot, specializing in natural and lab-grown diamond rings, earrings, bracelets, wedding bands, and eternity rings. Rare Carat pivoted away from its initial "diamond search engine" model in 2021, becoming the merchant of record on all orders and selling only its own branded products.

Today, Rare Carat stands out for its pricing, product quality, and the exceptional energy invested in customer support. Rare Carat was featured in Forbes's "America's Best Startup Employers 2026" (#4 in the Retail category).

Wondering why work with us? Here’s why:

• We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years
• Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win
• We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding

If you are the right fit for our rocketship - we would make you an offer, you can’t refuse :)

Job Summary

The Diamond Returns Team is responsible for managing the complete diamond return process, from receiving return requests to final closure. The role involves verifying return eligibility, checking product and certificate details, coordinating with internal teams, updating records, and ensuring every return is processed accurately and on time.

Key Responsibilities

• Return Validation: Check whether a return is eligible based on the return policy, order status, return window, and previous follow-ups.
• Return Workflow Management: Handle the complete return process from receiving the customer request through final closure.
• Return Tracking: Track returned items and follow up on pending returns until they are successfully closed.
• Issue Analysis: Identify invalid returns, duplicate requests, expired return windows, damaged items, or mismatched products.
• Cross-Team Coordination: Work closely with Orders, Logistics, Inventory, Quality, and other relevant teams.
• Supplier Coordination: Communicate with suppliers regarding return status, discrepancies, approvals, and pending actions.
• Multitasking: Manage multiple return cases while maintaining accuracy and meeting deadlines.

Required Skills

• Good communication and coordination skills.
• Strong attention to detail and accuracy.
• Basic knowledge of diamonds, diamond grading, and certificates.
• Ability to work with spreadsheets and online systems.
• Good follow-up and case-management skills.
• Ability to identify discrepancies and solve basic operational issues.
• Good teamwork and collaboration skills.
• Willingness to learn and understand diamond-related processes.

Key Qualities

• Accuracy and attention to detail
• Responsibility and ownership
• Good follow-up skills
• Problem-solving ability
• Time management
• Teamwork
• Process-oriented approach