Revenue Cycle & Operations Coordinator

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• Competitive salary

• Oversee day-to-day revenue cycle workflows across multiple locations and manage follow-up with our offshore billing team.
• Monitor accounts receivable, aging, denials, rejected claims, coordination of benefits, patient balances, and other unresolved billing issues.
• Track open items, owners, deadlines, and next steps, and follow through until issues are resolved.
• Coordinate billing concerns raised by clinicians, patients, and internal teams and escalate delayed or recurring problems as needed.
• Prepare recurring billing, payroll, and operational reports for leadership.
• Coordinate across billing, clinical leadership, patient access, credentialing, payroll, vendors, and other internal and external teams.
• Research operational issues and organize information needed for decision-making.
• Support special projects, new processes, system implementations, new locations, medication management, psychological testing, and other business initiatives.
• Provide proactive updates on outstanding issues, team performance, and operational concerns.

• Strong organization, follow-through, and attention to detail.
• Able to manage multiple priorities and keep work moving independently.
• Proactive communicator with a strong sense of urgency and accountability.
• Comfortable following up with others and holding team members accountable.
• Strong problem-solving, research, Excel, reporting, and data skills.
• Able to learn new systems and workflows quickly.
• Strong written and verbal communication skills.
• Comfortable handling confidential patient, employee, financial, and business information.
• Prior healthcare revenue cycle, medical billing, or healthcare operations experience preferred.
• Experience with offshore teams, multi-location healthcare, behavioral health, EMRs, CRMs, or payroll systems is a plus.
  
  

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways.

Don’t meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!

Employee Experience

We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!

Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.”

Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we’re just people helping people. Wanna join the herd?