Revenue Cycle Specialist 3 - Legal Billing (H)

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The University of Miami/UHealth Central Business Office Department has an exciting opportunity for a full-time Revenue Cycle Specialist 3-Legal Billing.

Core Job Summary:

The Revenue Cycle Specialist 3 - Legal Billing provides advanced support in the Compromised Settlements Unit, manages complex cases, subpoenas, statutory attorney requests, patient accounts, billing, and Epic Workqueues (WQs), and resolves highly complex account and claim issues under the direction of the Unit Supervisor.

Core Responsibilities:

• Serves as the lead liaison for law firms, third-party records retrieval companies, patient advocates, and internal departments for complex Personal Injury (PI), Workers’ Compensation (WC), bankruptcy, probate, and billing dispute accounts to ensure all actions comply with HIPAA and applicable Florida statutes.
• Files claims with the clerk of court for probate matters and assists with objections to claims, ensures accuracy and compliance with procedural requirements.
• Processes complex subpoenas and statutory attorney requests independently for billing records, and handles billing disputes and other legal or statutory requests to ensure HIPAA compliance, accuracy, and completeness of all documentation.
• Handles sensitive patient advocate inquiries and resolves escalated account issues in accordance with hospital policies and consumer protection regulations.
• Bills appropriate payers accurately and in a timely manner, ensuring compliance with Florida prompt pay laws.
• Communicates proactively via email, fax, and phone with law firms, patient advocates, and internal departments to resolve complex account and claim issues while maintaining statutory compliance.
• Applies billing indicators, holds, and adjustments per organizational policies and EOBs.
• Reviews, interprets, and applies EOB information to resolve complex billing and insurance claim issues, providing guidance and oversight to staff.
• Negotiates settlements in accordance with organizational policy and Fair Debt Collection Practices Act (FDCPA) and Florida Consumer Collection Practices Act (FCCPA) guidelines.
• Monitors, manages, and optimizes Epic WQs, ensuring timely follow-up, accurate rebilling, resolution of claims, and compliance with internal deadlines.
• Mentors, trains, and guides lower-level staff on procedures, workflows, best practices, EOB interpretation, compliance requirements, and contract/vendor processes.
• Assists peers in troubleshooting complicated accounts or disputes.
• Identifies trends or recurring issues and recommends process improvements, workflow efficiencies, and best practices to maintain compliance and operational excellence.
• Interprets and applies internal contracts, vendor agreements, and bad debt policies to ensure compliance, accurate billing, and proper resolution of complex accounts.
• Stays current on updates to HIPAA, Florida statutes, prompt pay laws, and organizational policies, sharing guidance with team members.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

High School Diploma or equivalent/relevant experience, certification or license

Minimum 5 year of relevant experience required

Knowledge, Skills and Abilities:

• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff

About Us

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming Lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.