Revenue Cycle Supervisor, Patient Financial Billing & Collections

Revenue Cycle Supervisor, Patient Financial Billing & Collections Hudson, WI - Hudson, WI 54016 Apply Overview Level Experienced Position Type Full Time Travel Percentage None Apply Description Position is Full-Time Hybrid working in Hudson, WI JOB SUMMARY: The Revenue Cycle Supervisor provides leadership and oversight for Patient Financial Counselor operations, with primary responsibility for patient self-pay accounts receivable, collections, and the overall patient financial experience. This position is responsible for ensuring the Patient Financial Counselor team operates efficiently, consistently, and in accordance with organizational policies, payer requirements, and applicable state and federal regulations. The Supervisor monitors financial and operational performance, identifies opportunities for improvement, develops and implements effective workflows, and holds staff accountable for productivity, quality, and service expectations. The Revenue Cycle Supervisor serves as a key resource for staff and patients and partners closely with the Revenue Cycle Manager and other departments to resolve complex issues, improve processes, and support organizational revenue cycle goals. This position is primarily remote and requires regular in-house coverage and meeting attendance. CORE DUTIES AND RESPONSIBILITIES: Provides day-to-day leadership, direction, and oversight of Patient Financial Counselor staff. Establish clear performance expectations and hold staff accountable for productivity, quality, accuracy, attendance, and customer service. Manage staff schedules and coverage to ensure operational needs are consistently met. Lead onboarding, training, cross-training, and ongoing staff development. Develop, maintain, and update training materials, workflows, procedures, and reference resources. Conduct regular coaching, performance discussions, and annual performance evaluations. Partner with the Revenue Cycle Manager on recruitment, hiring, retention, corrective action, and other personnel matters. Foster a culture of accountability, collaboration, professionalism, and patient service. Recognize staff performance and identify opportunities to improve engagement, knowledge, and team effectiveness. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee patient billing and self-pay processes, including statement processing, payment arrangements, account adjustments, credit balances, refunds, returned mail, and family billing updates. Oversee self-pay collection activities and ensure accounts progress appropriately through established collection workflows. Monitor payment arrangements, bankruptcies, bad debt, collection agency placements, and other complex self-pay account activity. Serve as an escalation point for complex patient financial issues, disputes, and customer service concerns. Ensure patient financial policies and procedures are applied consistently and appropriately. Monitor patient communication practices and collection activities for compliance with applicable regulatory requirements and organizational standards. Support a positive patient financial experience while balancing appropriate collection practices and organizational financial objectives. Monitor and analyze patient accounts receivable, collection performance, aging, payment activity, and other key financial indicators. Identify trends, barriers, and opportunities affecting self-pay A/R and cash collections. Develop and implement strategies to reduce outstanding balances, improve collection performance, and maintain appropriate A/R levels. Monitor staff productivity and quality metrics and develop improvement plans when performance does not meet expectations. Prepare, review, and analyze operational and financial reports to support decision-making and performance improvement. Communicate department performance, trends, priorities, and opportunities to the Revenue Cycle Manager and leadership as appropriate. SUPPLEMENTAL DUTIES AND RESPONSIBILITIES: Provide cross-functional support to other Revenue Cycle areas, including insurance follow-up and other billing functions, as operational needs require. Participate in phone coverage and in-house coverage rotations to support patient access and service needs. Assist with special projects, audits, reporting, system testing, and other Revenue Cycle initiatives. Maintain confidentiality of patient and organizational information in accordance with HIPAA and organizational policies. Perform other duties as assigned. WORKING CONDITIONS: Work is performed in a standard office environment with frequent interruptions and competing priorities Position requires meeting deadlines and addressing complex problem-solving scenarios. May involve interaction with upset or difficult patients and situations requiring de-escalation skills PHYSICAL DEMANDS: Prolonged periods of sitting and computer use. Frequent use of phone and keyboard requiring repetitive motion. Occasional lifting and carrying of items up to 25 pounds. Must be able to effectively communicate and perform job duties with or without reasonable accommodation. Qualifications SKILLS AND KNOWLEDGE : EDUCATION: Minimum: High School Diploma Desired: Post-secondary education and/or five years of experience in a healthcare office setting. EXPERIENCE: Minimum: 3-5 years in healthcare, customer service, revenue cycle Desired: 2+ years of leadership in healthcare. Demonstrated leadership skills with the ability to coach, develop, motivate, and hold staff accountable. Strong knowledge of healthcare revenue cycle operations, particularly patient billing, self-pay collections, and accounts receivable management. Strong analytical skills with the ability to interpret financial and operational data and use findings to improve performance. Ability to identify problems, determine root causes, and implement effective solutions. Strong organizational skills with the ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment. Knowledge of healthcare billing processes, insurance claims, explanation of benefits, payer guidelines, and patient responsibility. Working knowledge of ICD-10 coding and general medical billing practices. Proficiency with Microsoft Office, including Excel, and the ability to learn and effectively use healthcare information and practice management systems. Strong written and verbal communication skills. Ability to communicate effectively with patients, staff, leadership, providers, and other departments. Ability to manage sensitive and confidential information appropriately. Strong customer service and conflict resolution skills, including the ability to effectively de-escalate difficult or emotionally charged situations. Ability to work independently while maintaining strong communication and collaboration with a remote and in-person team.