Revenue Operations Director

Job Description:

Dentsu is building a more connected approach to winning and growing client relationships. The Director, Revenue Operations will lead the design, implementation and ongoing improvement of the US commercial operating model, connecting people, processes, data and technology from demand generation through contracting and revenue forecasting.

You will work across commercial, client, finance and technology teams to establish consistent ways of working, improve revenue visibility and make it easier for teams to drive profitable growth. This role combines strategic process ownership with hands-on delivery and operational management.

Key Responsibilities

• Own the commercial operating process. Design and improve workflows covering lead qualification, opportunity management, pricing, approvals, contracting, renewals and client planning. Establish clear responsibilities and handoffs across teams, resolving gaps and reducing unnecessary complexity.

• Lead business requirements for Salesforce and connected tools. Translate commercial priorities into a clear enhancement roadmap, practical workflows and reporting requirements. Partner with technology teams on prioritization, testing and delivery, ensuring improvements meet business needs and simplify the user experience.

• Establish pipeline governance. Define opportunity stages, qualification criteria, data standards and review expectations. Embed consistent management routines that improve accountability, opportunity progression, renewal visibility and the reliability of forecasting inputs.

• Connect commercial insight with action. Help leaders identify stalled opportunities, client growth potential and revenue risks. Partner with Finance and Operations to align pipeline, forecasting, revenue schedules and commercial planning, supporting more informed business decisions.

• Drive adoption and cross-functional alignment. Bring stakeholders together to agree common processes, resolve competing requirements and govern necessary exceptions. Partner with enablement colleagues and business leaders to embed new behaviors and establish lasting process ownership.

• Measure and improve performance. Track adoption, data quality, forecast accuracy, conversion and process efficiency. Use findings to prioritize improvements, including practical applications of automation and AI with appropriate controls and human oversight.

Experience and Skills

• 7+ years in revenue operations, sales operations, commercial operations or a related field, with experience leading change in a complex B2B organization.

• Strong Salesforce experience as a business, process or product owner, including translating commercial needs into requirements and working with technical delivery teams.

• Demonstrated success improving commercial workflows, pipeline governance, forecasting inputs and data quality across multiple teams or business units.

• Strong analytical, communication and facilitation skills, with the ability to build agreement among senior commercial, finance, legal, operations and technology stakeholders.

• Comfortable building structure in an evolving environment and moving between strategy and execution. Experience in consulting, professional services, marketing services or technology would be valuable.

The annual base salary range for this position is ($113,000 - $160,000). Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offices (New York, Chicago, Detroit, Los Angeles) are required to work in the office 2-3 days per week including one Team Day. The minimum number of days may vary by office and role. Dentsu may designate other HQ or Hub offices at any time. Those who do not live near an office may be designated as a remote employee, depending on the role and business needs. Regardless of your work location, we expect you to be flexible to meet the needs of our Company and clients, which may include attendance in an office from time to time.

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About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.

Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet.

Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.