Revenue Operations Manager

Treasure AI:

Treasure AI is the agentic experience platform built to acquire, retain, and grow your most valuable customers. Powered by AI, Treasure AI is shaped by human creativity and always-on through continuous, context-driven action.

Furthermore, Treasure AI employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers—self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.

Your Role:

As Manager, Revenue Operations, Americas & EMEA, you are a strategic operations business partner to two of the company's highest-velocity GTM teams — Account Development (ADRs) and Customer Success. You will own the operational backbone that keeps both functions running with precision: data quality, process standardization, performance reporting, health and renewal analytics, and the systems and tooling that underpin daily execution.

This is a high-impact, cross-functional role that sits at the intersection of pipeline generation and customer retention — two of the most critical levers in the company's growth model. You will work closely with ADR managers, CS leaders, and the broader RevOps team to ensure both functions have the data, insights, and operational support they need to hit their numbers.

You will embed AI into the day-to-day operations of both functions — deploying AI-assisted insights, automated reporting, and agentic workflows that give ADR and CS leaders a continuously updated, action-oriented view of their teams' performance, without waiting for a scheduled review or a manually assembled report

Responsibilities:

ADR Operations

• Own the ADR operational model across Americas and EMEA: onboarding, account and lead assignment hygiene, lead and MQL management, ADR-AE alignment, account tagging, and Stage 0.1 deal maintenance — ensuring the pipeline generation motion runs on clean, well-governed data.

• Deliver proactive, AI-assisted performance insights to ADR leaders and managers: lead source analysis, cadence effectiveness, email performance and bounce rate reporting, sequence best practice reviews, and ADR-to-marketing alignment — surfacing recommendations rather than raw data.

• Build and maintain automated ADR reporting pipelines that eliminate recurring manual report requests — covering ADR effectiveness metrics, campaign and program performance across NALA and EMEA, and ad hoc analysis — so leaders have answers before they ask the question.

• Maintain transparency between marketing and ADR teams on email campaigns and outreach activity, ensuring ADRs can adjust their sequences and avoid conflicts in real time.

Customer Success Operations

• Own the CS health and scoring infrastructure: design, implement, and continuously refine health scores, maturity scores, and sentiment scores that give CSMs and CS leaders an accurate, real-time view of customer risk and opportunity.

• Manage the renewal operations model: maintain renewal forecasts, renewal deal fields, and renewable ARR accuracy across HubSpot and Treasure Workflow; own the renewal risk indicator and upsell potential indicator reporting that CS leadership relies on for portfolio decisions.

• Build and maintain internal reporting on platform usage, AI conversation consumption, overage status, capacity utilization, and SLA performance — giving CSMs the data they need to lead productive customer conversations.

• Own CS process infrastructure: CSM onboarding, template management (success plans, SBRs, risk mitigation plans), overage operations, and the ongoing evaluation of CS systems including any migration from current tooling.

AI-Native Operations

• Deploy AI-assisted monitoring across both functions — automating the detection of at-risk renewals, stalled ADR deals, underperforming cadences, and declining health scores — so issues are surfaced to leaders proactively rather than discovered in reviews.

• Build and maintain a library of reusable AI skills and automations for the ADR and CS functions: account prioritization, renewal risk alerts, ADR effectiveness dashboards, and customer health briefings — compounding team productivity over time.

• Continuously identify opportunities to replace manual, recurring operational tasks with AI-powered workflows, freeing the team and the GTM functions they support to focus on judgment, strategy, and customer impact.

Cross-Functional Partnership

• Partner with the broader RevOps team to ensure consistent policies, data definitions, and reporting standards across the ADR and CS functions and the wider GTM organization.

• Meet regularly with ADR and CS leaders in Americas and EMEA to understand evolving operational needs and ensure the support model keeps pace with team growth and strategic priorities.
  

Job Requirements:

• 5+ years of revenue operations experience, with demonstrated ownership of either sales development (ADR/SDR) operations or customer success operations — experience spanning both is strongly preferred.

• Hands-on experience with HubSpot CRM: lead and account management, deal pipeline hygiene, reporting, and workflow automation; experience with Gainsight or equivalent CS platforms is a plus.

• Strong analytical capability: able to build reporting models, interpret performance data across ADR and CS metrics, and translate analysis into clear recommendations for GTM leaders — not just deliver data.

• Proven ability to build and deploy AI skills, agents, and workflow automations in a GTM or RevOps context; comfortable operating as an AI practitioner who identifies automation opportunities, builds solutions, and iterates based on field feedback.

• Excellent cross-functional communication skills: able to work effectively with ADR managers, CS leaders, marketing, and the broader RevOps team across multiple regions and time zones.

• Detail-oriented with strong data governance instincts: understands that operational insights are only as good as the data quality underlying them, and takes personal ownership of data hygiene and process compliance.

• Experience working in a high-growth Enterprise SaaS environment with global GTM teams.

Physical Requirements:

Working out of the New York, New York office according to our “Global Hybrid Working Policy.”

Travel Requirements:

Potential travel to office locations in Mountain View and London up to 4 times per year.

Perks and Benefits (US):

Our benefit package showcases our culture of care and empathy with

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)

• Competitive compensation packages

• Company paid life insurance 3x salary

• Company paid short- and long-term disability coverage

• Retirement planning (401K) with 4% company match

• Restricted Stock Units (RSU)

• Flexible Time Off (FTO)

• Up to 26 weeks paid parental leave including a post-partum night nurse

• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

Our Dedication to You:

We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.

Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.

Agencies and Recruiters:

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!

This description captures the core of the role today. As we adopt AI and new ways of working, responsibilities may evolve, and we encourage team members to take initiative, lean into change, and help expand the impact of their role beyond what’s listed here.