Revenue Operations Specialist (Hybrid, Clark Office)

About Shore360:

Shore360 is a 100% Australian-owned BPO firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About MYBOS

MYBOS is building management software used by building managers, facility managers and strata teams to run their buildings day to day: work orders, assets, residents and compliance in one place. We're based in Sydney and growing in Australia, the US and Canada.

The role

We're hiring a Revenue Operations Specialist to own the systems, data and automation behind our sales and marketing engine. You'll keep HubSpot clean and trusted, build the workflows that move leads to the right rep fast, and use AI tools to take manual work off the team's plate.

You'll report to the Head of Marketing and work closely with sales, customer success and leadership. Much of our stack is already in place. This role is about making it work harder: optimising what we have, fixing what slows the team down and adding AI where it saves real time.

This isn't an order-taker role. We want a strategic thinker who questions how things are done, spots what's missing and comes to us with recommendations, not just completed requests.

What you'll do

• Own and optimise our existing HubSpot setup as the single source of truth: properties, pipelines, lifecycle stages, permissions and data hygiene, including finding and merging duplicate contacts, companies and deals
• Review and optimise our existing workflows for lead routing, assignment, reassignment and follow-up across our regions
• Make sure every lead gets followed up: track response times and untouched leads, flag gaps to sales managers, and keep records clean as they move through the pipeline
• Test the free trial process end to end and make sure it's followed: every sign-up tracked in HubSpot, routed to the right rep and followed up on time
• Map the white space in our markets, the accounts and buildings we're not yet working, and make sure every one is assigned to a sales rep
• Refine lead scoring and MQL/SQL definitions with sales and marketing, then keep them honest
• Build the best contact and account data in our industry: enrich and deduplicate it through Apollo, keep it synced with HubSpot, and make it the fuel for every campaign and sales outreach
• Run outbound campaigns for sales: build target lists, set up sequences in Apollo and HubSpot, and track what converts
• Own and optimise our calling system, JustCall: call lists, HubSpot sync and call reporting
• Work with Customer Success on customer outreach: onboarding, adoption, renewal and upsell campaigns, plus the data to target them
• Build a scalable channel and partnership process in HubSpot: partner records, referral tracking, attribution and reporting that holds up as we add more partners
• Own and improve the proposal template system so reps can send accurate, on-brand proposals quickly
• Find the manual work across sales and marketing and replace it with AI and automation: account research, enrichment, email drafting, call summaries and reporting
• Own sales and marketing reporting: dashboards and regular reports on pipeline, conversion, follow-up and campaign performance, in plain terms leadership can act on
• Connect HubSpot with tools like Microsoft Teams and Power Automate so the right people hear about the right events
• Evaluate new tools, run trials and make clear recommendations on cost and fit
• Document processes so the team can use the systems without needing you in the room

What you’ll bring

• 3+ years in RevOps, sales ops or marketing ops, ideally at a B2B SaaS company
• Strong, hands-on HubSpot experience: workflows, custom properties, reporting and data management (Admin certification a plus)
• Practical experience using AI tools such as Claude, ChatGPT or AI features in your CRM to automate real work, not just experiments
• Experience building AI agents or connecting AI tools to business systems (for example via APIs or MCP)
• Hands-on experience with Apollo: prospecting, enrichment, sequences and the HubSpot integration
• A sharp eye for data quality and the patience to fix it at the source
• Comfort scoping a problem, building the fix and shipping it without heavy direction

Nice to Have

• Basic SQL, Python or scripting
• Experience supporting sales teams across multiple regions or time zones, including North America
• Background in proptech, property management or facilities software

• Experience with website visitor identification and intent data

Minimum Qualifications

• Tertiary qualifications or equivalent experience

• Good understanding of computer systems (hardware, software, and applications), mobile devices, and other tech products

• Excellent problem-solving and logical aptitude

• Analytical Mindset

• Excellent written and verbal communication skills

• Understanding of networks, databases, and other technology

• Work experience in technical writing of software documentation

Why join

You'll have real ownership from day one. We're moving from a sales-led to a more product-led model, and the systems you build will shape how we grow in Australia and North America. You'll work with a small team that moves quickly and is open to trying new tools.

ShoreXtra Perks

• HMO Coverage

• Leave Credits provided

• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club

• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards

• Silver Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.

• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• Hybrid

• Work Schedule: Monday to Friday, 7:00 am to 4:00 pm