Reverse Logistics Specialist

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

This role is part of a team of Specialists responsible for the day-to-day administration of Reverse Logistics processes for both JB Hi Fi and The Good Guys (JB Hi Fi Group). Working closely with the 3rd party Reverse Logistics providers, you will provide support with a strong customer focus to JB Hi-Fi & The Good Guys stores, Buying, Inventory, Finance Teams & Supplier partners to ensure optimised outcomes.

*Please note, this role will be required to work a Tuesday to Saturday Roster*

• Support stores & to administrate returns related tasks (transport of goods from stores Nationally for consolidation at 3PL warehouse, processing of faulty goods, Sale or Return programs, store back of house initiatives)
• Provide exceptional customer support to the JB Hi Fi Group store network/teams to support the return of goods, (faulty, Sale or Return, Warranty or otherwise) from stores to the JB Hi Fi Group’s 3rd party Reverse Logistics Provider.
• Support stores and 3rd Party Reverse Logistics providers to ensure compliance with process and policies relating to the transport of returns from each store to the 3rd party warehouse, reporting of non-compliance (COR, damaged product, packaging standards, goods labelling, etc.).
• Assist with in-transit related stock issues
• General database maintenance and updates
• Liaise with suppliers/repair agents regarding customer repairs.
• Work with Suppliers to action queries/issues in a timely manner

Preferred Experience

• Demonstrated ability to communicate with a wide range of internal & external stakeholders.
• Strong verbal and written communication skills
• Retail based experience ideally in Consumer Electronics
• Possesses a working understanding of Australian Consumer Law
• Strong systems literacy, including understanding of working directly with transactional systems & ticketing systems.
• Intermediate level skills in Microsoft Office Suite, especially Excel
• Task, timeline and process focused

Competencies

• Customer Focus - Does everything through the eyes of the customer
• Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Action Oriented - Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm
• Optimises Work Processes - Creates the most effective and efficient processes to get things done
• Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives
• Demonstrates Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!