Reward Operations Specialist

The Role

At Jensten Group, our growth continues, and we're looking for a talented Reward Operations Specialist to join our People & Culture team in a newly created role.

This is an exciting opportunity for a reward professional who enjoys balancing operational delivery with data-driven insight in a fast-paced and evolving environment. Reporting to the People Operations Director and working closely with the People Operations Manager and the wider People & Culture team, you'll help ensure our reward programmes, processes and communications are delivered effectively and consistently.

As Jensten continues to grow through both organic expansion and acquisitions, you'll play an important role in supporting reward activities across a variety of businesses, helping to bring our high-performance culture to life. consistency to reward processes and practices while recognising the unique needs of different teams and operating companies.

Key Responsibilities

• Deliver annual and cyclical reward activities, including salary reviews and bonus schemes.

• Support the CPO

• Act as a key point of contact for reward-related queries for key stakeholders in the People & Culture team.

• Maintain reward data and ensure the integrity and accuracy of information across People systems

• Cascade updated reward processes across People Operations and wider People & Culture team to ensure operational excellence

• Support reward benchmarking and market analysis to inform pay and reward decisions.

• Produce analysis, reports and executive summaries to support decision-making.

• Lead reward communications and support the rollout of reward initiatives and projects.

• Support reward activities associated with acquisitions, business integrations and organisational change, including the review and alignment of reward practices where appropriate.

• Drive consistency, governance and continuous improvement across reward processes while supporting the evolving needs of a growing and acquisitive business, as guided by the People Operations Director.

Location & Additional Information

• Ideally based near London or Huntingdon, with Norwich also considered as an alternative location.

• Travel will be required as part of the role, including regular attendance at our London office.

• We would expect London or Huntingdon based colleagues to spend approximately 2-3 days per week in the office, with at least weekly attendance for colleagues based elsewhere.

• We're keen to appoint someone as soon as possible and are open to considering candidates on either a permanent or fixed-term contract basis.

About You

As our Reward Operations Specialist, you'll bring experience from a Reward, Compensation & role and be confident delivering core reward activities in a fast-paced environment. You will be solution orientated, an analytical thinker with a commercial view that ensures we achieve fair, transparent and motivating reward which aligns with our high-performance culture.

You'll be comfortable working with senior leaders, providing insight and constructive challenge where needed, while ensuring reward processes are delivered accurately and effectively. You'll enjoy working in a business that is continually evolving, be comfortable navigating change, and have the ability to balance consistency with pragmatism when supporting reward activities across multiple businesses and stakeholder groups.

You Will Also Have:

• Experience delivering reward activities such as salary reviews, bonus schemes, benchmarking, pay governance and reward communications.

• Strong analytical and numerical skills, with the ability to interpret data and provide meaningful insights.

• Advanced Excel skills and confidence using HR systems and reporting tools.

• Excellent communication and stakeholder management skills.

• Strong organisational skills and the ability to manage multiple priorities.

• A proactive, collaborative approach and pride in delivering high-quality work.

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.

• 27 days annual leave (including a day off for your birthday and another for a religious holiday of your choice), plus bank holidays.

• Auto enrolment into our excellent pension scheme (5% employer matched contribution).

• Flex-benefits - a range of flexible benefits to choose from that are most important to you.

• Group Life Assurance cover.

• 3 months' fully paid Maternity, Paternity and Adoption leave.

• Professional qualification study support relevant to your role and career.

• Perks at Work - amazing discounts on cinema tickets, meals out, luxury items and more.

• Holiday purchase scheme - up to 5 additional days annually.

About Us

Jensten is one of the UK's leading insurance intermediary groups, known for putting customers and people first. Since launching in 2018, we've built a standout business in a crowded UK marketplace, combining scale, deep technical expertise and entrepreneurial spirit.

Operating through Operations Leads - Broking and Product and Distribution across the UK - we deliver tailored insurance solutions directly to customers to ensure we are protecting today and empowering tomorrow.

Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing more than £650 million GWP into the market. We employ over 1,000 colleagues across 50 locations and support 85 entrepreneurial franchise holders nationwide.

Backed by Bain Capital and with a strong track record of both organic growth and strategic acquisitions, Jensten continues to invest in its people, technology and customers. This creates exciting opportunities for individuals who want to contribute to a growing business while helping shape how we support colleagues across the Group.

Our purpose, "Protecting today, empowering tomorrow", reflects the role we play for our customers, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.

We sit in a unique space between large consolidators and local brokers, big enough to offer capability and influence, yet agile enough to maintain the culture and our values, autonomy and customer focus of a truly independent business.