RG Executive - Swedish speaking

Our client is a well established international iGaming group behind a number of globally recognised iGaming and entertainment brands. With offices across multiple jurisdictions and a growing presence in Malta, they continue to expand their customer operations teams to support regulated markets and deliver a high standard of player experience.

They are currently looking for a RG Executive to join their Malta based team.

Location: Hybrid - St Julian's

Responsibilities:

As a RG Executive, your broad responsibilities will include but are not limited to:

• Monitor player activity and identify potential responsible gaming concerns

• Review player behaviour and assess risk indicators in line with internal procedures

• Contact customers proactively regarding their gaming activity when required

• Act as an escalation point for responsible gaming related queries

• Maintain accurate records of customer interactions and actions taken

• Work closely with Customer Support and Responsible Gaming teams to ensure appropriate interventions

• Support compliance with regulatory and responsible gaming requirements

• Liaise with internal stakeholders and external regulatory bodies when necessary

• Assist with audits, reporting requirements, and ongoing compliance initiatives

Requirements:

• Native or fluent Swedish language skills, both written and spoken

• Strong English communication skills

• Previous experience within Responsible Gaming, Customer Support, Social Work, Compliance, or a similar customer facing role

• Excellent attention to detail and ability to identify behavioural patterns

• Strong judgement and decision making skills

• Empathetic and professional approach when handling sensitive situations

• Ability to prioritise workload and manage multiple cases effectively

• Flexible and adaptable approach to changing business requirements

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Private health insurance

• Wellness allowance

• Paid parking

• Development and training budget

• Daily fresh food provisions

• Team events and outings

• Modern office environment

• International career growth opportunities within a leading iGaming business