Right To Work Fieldwork Executive (Channel Performance)

Are you highly organised with a great eye for detail? Do you enjoy supporting people, solving queries and ensuring processes are completed accurately? Looking for an opportunity to develop your career within a leading global research organisation while playing a vital role in compliance and mystery shopping operations?

About the role

Join the Channel Performance team as a Right to Work Field Executive, where you'll play a key role in supporting Ipsos' mystery shopper panel while ensuring compliance with Right to Work requirements. The team delivers mystery shopping and performance measurement programmes that help clients understand customer experiences and improve performance.

This is a varied and rewarding role combining compliance, customer support and operational excellence. You'll take ownership of the end-to-end Right to Work process, managing shopper onboarding, identity verification, visa monitoring, re-checks and compliance-related queries. Acting as a dedicated point of contact for mystery shoppers, you'll provide clear guidance and professional support while helping to deliver an outstanding shopper experience.

Alongside your Right to Work responsibilities, you'll gain exposure to mystery shopping operations, develop expertise in our systems and platforms, and work closely with colleagues across the Operations team to improve processes and solve challenges. This role offers excellent development opportunities within a collaborative, supportive and people-focused environment where your contribution directly supports the successful delivery of client programmes.

About you

• Experience working in a customer, shopper, people-facing or administrative environment
• Excellent attention to detail with a commitment to maintaining accurate records
• Strong organisational skills and the ability to manage competing priorities effectively
• Confident communication skills across phone, email and virtual interactions
• Professional, empathetic and service-focused approach when supporting customers or stakeholders
• Ability to work independently, take ownership and see tasks through to completion
• Strong problem-solving skills with confidence escalating issues when required
• Curious mindset with a willingness to learn new systems, processes and ways of working
• Proficiency in the use and adoption of AI tools to improve productivity, quality and operational efficiency

Essential skills

• Experience in a customer service, operations, administration or people-support role
• Strong verbal and written communication skills
• Excellent attention to detail and accuracy
• Ability to handle confidential and sensitive information appropriately
• Strong workload management and prioritisation skills
• Experience following established processes and procedures
• Good problem-solving and decision-making capabilities
• Proficiency in Microsoft Outlook, Word and Excel
• Ability to work the designated hours of 10:00am to 6:00pm and attend in-person identity checks in Milton Keynes when required

Desirable skills

• Experience within mystery shopping, market research or fieldwork operations
• Understanding of the mystery shopper journey and associated challenges
• Experience supporting Right to Work, onboarding, identity verification or compliance processes
• Knowledge of visa monitoring and re-check requirements
• Experience using Shopmetrics or similar fieldwork platforms
• Experience managing shared mailboxes or high volumes of enquiries
• Continuous improvement mindset with experience identifying process enhancements
• Experience using AI tools responsibly to enhance workflow efficiency and service delivery

Benefits

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!