Risk Assurance Consultant Competence | S2 | Financial Crime, Customer Outcomes & NFR Governance | Milton Keynes, Bradford, Belfast or Glasgow | Internal Mobility

Risk Assurance Consultant Competence | S2 | Financial Crime, Customer Outcomes & NFR Governance | Milton Keynes, Bradford, Belfast or Glasgow | Internal MobilityCountry: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Financial Crime, Customer Outcomes & NFR Governance is looking for a Risk Assurance Consultant Competence based out of Milton Keynes, Bradford, Belfast or Glasgow.

This is an exciting opportunity to play a key role in maintaining and strengthening Santander's Competence Management Framework. You'll help ensure colleagues have the right skills, knowledge and regulatory accreditations to deliver good customer outcomes, while supporting robust governance, certification and risk management processes. Working across a wide range of stakeholders, you'll contribute to continuous improvement, provide valuable insight through reporting and help shape an effective and efficient competence management environment.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Delivering Competence Management operational activities accurately, in line with approved procedures, controls, service levels and regulatory requirements.
• Managing key competence processes including Certification, Insurance Good Repute, Regulatory activities, control notifications and stakeholder support.
• Maintaining complete, accurate and auditable records, ensuring evidence and documentation meet governance standards.
• Monitoring competence management controls, track completion, follow up outstanding actions and support remediation activity where required.
• Identifying, investigating and escalating exceptions, data quality issues, overdue actions and cases requiring formal review or decision-making.
• Supporting regulatory reporting and data submission activities, ensuring information is accurate, timely and fit for purpose.
• Providing a professional and responsive service to Business Units and stakeholders, offering guidance on competence management requirements and processes.
• Continually developing knowledge of competence management, regulatory requirements and business processes, taking ownership of personal development and performance.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Experience working in an operational, risk, governance, compliance or competence management environment. (Required)
• Experience managing a varied workload, prioritising tasks and meeting deadlines within agreed service levels. (Required)
• Experience maintaining accurate records, audit trails and evidence in line with procedural requirements. (Required)
• Experience providing support and guidance to stakeholders while delivering a high-quality internal customer service. (Required)

Education

• Relevant risk, compliance, governance or competence management experience (Required)

• Willingness to undertake role-specific training and accreditation requirements. (Required)

• Evidence of continued professional development and commitment to ongoing learning (Preferred)

Languages

• English (Required)

Hard Skills

• Working knowledge of competence management procedures, controls and governance requirements. (Required)
• Knowledge of Certification, Insurance Good Repute, Regulatory and unlicensed activity processes, or the ability to develop this knowledge quickly. (Required)
• Great data management, record-keeping and reporting skills with attention to detail and accuracy. (Required)
• Proficient in Microsoft Office applications (Required)

Soft Skills

• Excellent written and verbal communication skills, with the ability to explain processes clearly and professionally. (Required)
• Excellent organisational skills, with the ability to manage priorities, meet deadlines and follow through on actions. (Required)
• Great analytical and problem-solving skills, including identifying anomalies, assessing risks and escalating issues appropriately. (Required)
• Collaborative team player who builds positive relationships, shares knowledge and delivers excellent service to stakeholders. (Required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

£31,785.00 - £47,677.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

IMPORTANT INFORMATION FOR INTERNAL APPLICANTS:

PERMANENT ROLES:

• If you are currently employed by Santander UK plc on TSB Legacy terms or by TSB and choose to apply for this Santander vacancy, please be aware that, if successful, you will move onto full Santander terms and conditions of employment and will no longer be part of the TSB Legacy population with effect from the start date of your new role.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact Scott Butler – Scott.Butler@santander.co.uk

The Santander Way

Santander is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Ready to make it happen?

It starts with you. It starts here.