Risk Manager - Fintech

Help make the world more hospitable The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building. If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here. About the role Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this: Mews has been transforming hospitality since 2012, building a connected hospitality cloud that powers thousands of properties worldwide. As part of this journey, we’re scaling Mews' FinTech offering and we’re looking for a Risk Manager to build and own our enterprise risk framework from the ground up. This is a senior, hands-on role based in the Netherlands, reporting directly to our Chief Risk & Compliance Officer (CRCO). You’ll sit at the intersection of payments, regulation and product, working closely with first-line teams, the MLRO and Management Board. If you’re currently managing a slice of the risk universe (e.g. financial or operational risk) and want full enterprise-wide ownership in a greenfield environment, this is for you. ✅ Your mission, should you choose to accept it: Own and run the ERM framework and risk appetite for Mews FS, including risk assessments, stress testing and Board reporting. Provide independent risk oversight on new products, major changes and strategic initiatives, and act as a key contact for DNB and other regulators on risk matters. Design and maintain a fit-for-purpose internal control framework and key controls across payments, safeguarding, liquidity, ICT, outsourcing and incident management. Lead risk-based testing, monitoring and follow-up on incidents, control weaknesses and audit findings. Provide pragmatic, business-oriented risk advice that keeps us compliant while enabling product and commercial teams to ship at pace. Build a strong risk culture through training, guidance and clear, plain-language communication across the organisation. 🤝️ You’ll be a great fit if you bring a few of the below with you: 7+ years in risk management within financial services, fintech or payments, ideally in the Dutch / broader European market. Strong understanding of the regulatory landscape. Hands-on experience designing and operating ERM and internal control frameworks, ideally in a tech-driven or high-growth environment. Background from fintech, payments or regulated FS is strongly preferred. Exceptional communication skills – you can translate complex risk/reg requirements into simple, actionable guidance for non-experts. People-focused: you’re comfortable spending a lot of time with stakeholders, asking questions, and constructively challenging how things are done. Pragmatic and calm under pressure: you don’t escalate every issue; you can distinguish noise from real risk and propose balanced, creative solutions. Strong analytical and problem-solving skills; able to work independently, structure ambiguity and make sound judgment calls. Location A = Netherlands Location B = Spain Pay Transparency at Mews Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range. This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process. If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help. Pay range location A €68.500 — €150.000 EUR Pay range location B €86.000 — €103.000 EUR What’s in it for you? Our success is powered by our incredible people, supported by benefits that help them thrive. Global benefits No matter where you’re based, you’ll enjoy: Unlimited paid holiday (yes, really) Participation in our company share program Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service) An annual Learning budget of €300 (and more for high performers) to support your development Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself A work from anywhere policy with flexibility to work abroad for a few weeks each year Relocation options, available after one year Flexible, hybrid working options A home office setup budget to make your workspace your own and a monthly work-from-home allowance Claude tokens, so you can automate workflows and build smarter, more efficient ways of working Local benefits You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process. Life at Mews We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company. We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems. A few things that define how we work: High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding. Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive. We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together. AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company. If there's anything we can do to support you during the application process, let us know. We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic. One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience. If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.