RMM Platform Engineer
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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About Node4
We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People
We are:
Nimble – We focus on what matters most, adapt fast and embrace change
Original – We think differently, stay curious and innovate
Driven – We are bold, bring energy and own the outcome
Engaged – We operate as one, building strong relationships
4 More – We always go further for our people, customers and partners
About the role
Node4 is seeking an RMM platform engineer with deep technical RMM platform expertise. The ideal candidate will be passionate about monitoring, patching and remote management technologies and fully aligned with managed service provider principles. The RMM platform engineer will join the RMM platform team who are responsible for delivering RMM platform services across Node4, our customers and partners.
Responsibilities
The focus of this role is our monitoring, patching and RMM operations. Managing our RMM platforms day to day, getting the best out of them, and working closely with engineering teams to ensure they are configured and used in the most effective way possible. The role transforms reactive troubleshooting into a proactive, automated and secure RMM service.
As RMM Platform Engineer your key responsibilities are listed below.
RMM platform Administration: configure, manage, and maintain the RMM platform, including agent deployment, policy management, and organizational structure.
Automation & Scripting: Develop, test, and deploy scripts to automate routine maintenance, self-healing workflows, and software installations.
Patch Management: Design and execute a robust patch management strategy for operating systems (Windows/macOS/Linux) and third-party applications to ensure compliance and security.
Proactive Monitoring & Alerting: Define and fine-tune monitoring policies to detect performance bottlenecks or security threats, while managing alert fatigue for the helpdesk team.
Security & Compliance: Ensure all endpoints are secure by managing antivirus/EDR, firewall, and data backup policies through the RMM tools.
Reporting & Analytics: Generate detailed reports on endpoint health, patch compliance, and SLA metrics for internal stakeholders and clients.
Manage escalations and provide major incident support
Out of hours on call escalation support is expected
Help implement and update team KPIs and dashboards
Ensure documentation is accurate and available to the Platform Operations teams and the wider Node4 teams as required
Play a key role in business licence compliance, vulnerability management and business continuity
Proactively identify security risks within the business and collaborate with the relevant leadership to reduce risk profile
Support in the due diligence of Target Acquisitions and support the integration
Foster a culture of innovation and continuous improvement that encourages, engages and supports a high level of professional development and personal responsibility
Ensure correct procedures and processes are followed
Take personal responsibility for and actively engage in product, systems and skills training and development
Skills & Qualifications
As RMM Platform Engineer, you will be expected to demonstrate certain skills in order to successfully fulfil the role. These include:
Experience and knowledge of the following technologies:
Monitoring & Alerting products (eg ManageEngine Site24x7)
Endpoint Management tools (eg N-Central)
Remote backup and data protection products (eg Cove)
Patch Management
Endpoint security and vulnerability management (eg SentinelOne)
Automation and scripting
Minimum 3 years experience of supporting customers in a Managed Services environment
Confident, self-assured ability to communicate effectively with technical and non-technical stakeholders
Through time, learn and demonstrate a good understanding of Node4 networks and internal infrastructure
Enjoy working in a fast paced and energetic environment
Presentation preparation and delivery
Organisation, numeracy and a structured approach to work
A team player who can work with diverse areas within Node4
Interest in Technology and Business
Ability to work proactively and to tight deadlines
A positive can-do attitude
Performance
Performance will be measured against a set of monthly, quarterly and annual targets and Key Performance Indicators.
Reporting
The role reports to the RMM Platform Manager although interaction will be required with various departments across the business.
Monthly, Quarterly and Annual reports will be required (format to be agreed)
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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