RN - Ambulatory Clinic Telephone Triage - Per Diem - Variable Shift

Job Description:

The Ambulatory Telephone Triage Nurse plays a crucial role in providing timely and efficient healthcare support to patients by telephone. The Telephone triage nurse provides timely and accurate assessment of a patient’s symptoms and utilizes critical thinking, nursing judgement, and approved decision support tools to provide appropriate nursing advice and determine the level of care required. This is a hybrid remote position that requires a minimum of one on-site shift per week. RNs must meet all eligibility criteria prior to transitioning to hybrid remote status.

Education:

• Graduate of an Accredited Nursing Program – Required​

• Bachelor's Degree Nursing - Preferred
  

Experience:

• 1 Year Acute Care Hospital - Preferred

• 1 Year Ambulatory, triage, or medical office experience - Preferred

• 1 Year Telephone Triage – Preferred
  

Certifications/Licensures:

• RN Registered Nursing - California Board of Nursing - Required

• BLS Basic Life Support - American Heart Association – Required

Skills

• Evenings and weekends may be required

• Advanced clinical assessment and decision-making ability

• Excellent communication skills (verbal and written)

• Able to work well independently

• Functions well in a high-stress environment

• Sound critical thinking

• Effective time management and organization skills

• Empathetic with the ability to develop trust with patients

• Bilingual in English/Spanish- preferred

Work Shift:

08.0 Per Diem No Waive (United States of America)

Pay Range:

$75.28 - $101.62

Hourly

Scheduled Weekly Hours:

0

About Us

John Muir Health is a nationally recognized, not-for-profit health care organization east of San Francisco serving patients in Contra Costa, Alameda and southern Solano Counties. It includes a network of more than 1,000 primary care and specialty physicians and 6,300 employees, The health system’s facilities include John Muir Health, Walnut Creek Medical Center (554-bed acute care facility), which serves as Contra Costa County's only designated trauma center, and John Muir Health, Concord Medical Center (247-bed acute care facility). Together, they are recognized as top centers for neurosciences, orthopedic, cancer, cardiovascular, trauma, emergency, pediatric, and high-risk obstetrics care. Other areas of specialty include general surgery, robotic surgery, weight-loss surgery, rehabilitation and critical care. In February 2024, John Muir Health opened the Behring Pavilion, which is home to the UCSF-John Muir Health Jean and Ken Hofmann Cancer Center in Walnut Creek. This state-of-the-art facility brings cancer prevention, diagnosis, treatment, and care coordination into one location. Patients benefit from the expertise of top cancer specialists from John Muir Health and UCSF Health and have access to the latest treatment advances close to home.

John Muir Health also offers complete inpatient and outpatient behavioral health programs and services at our 73-bed fully accredited psychiatric hospital and outpatient center located in Concord. In addition, John Muir Health provides a number of primary care and outpatient services at 89 practice sites throughout the community and urgent care centers in Berkeley, Brentwood, Concord, San Ramon and Walnut Creek.

John Muir Health offers a collaborative, patient-centered health care environment with an emphasis on listening, explaining, and working together as a team, to help patients achieve their optimal health. We recognize those who exemplify excellence and reward them for contributing to our collective success. From individual to department to spontaneous recognition, Employee of the Month, Employee Suggestion Program rewards, Employee Success Sharing Program, and many more, we find unique ways to thank our employees for the outstanding efforts they make every day. Competitive salary and benefit package available.

At John Muir Health, we strive to be a leading health system through the cultivation of a culture of belonging where every patient, employee, provider, and community member feels safe and valued for embracing all aspects of their differences. As an Equal Opportunity employer, we encourage and consider all applicants for employment without regard to race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other characteristic protected by law. For more information, please visit the EEO website here.

All hospitals are accredited by The Joint Commission, a national surveyor of quality patient care. John Muir Health is an equal opportunity employer.