ROI Specialist ll

Description Position Details Schedule: Full-time (40 hours/week) Location: Hybrid- Northeast Minneapolis Salary Range: Starting range $20.91- $24.05/hour (Where an applicant may fall on the salary range will vary based on a variety of factors, including but not limited to experience & education) Benefits Health Coverage: Medical, Dental & Vision Insurance Retirement: 401(K) with Company Match, Profit Sharing Time Off: Generous PTO, Holiday Pay, Floating Holiday Disability Coverage: Short & Long-Term Disability Family Support: Paid Leave and Disability Performance Incentive: Discretionary Bonus Based on Company, Department, and Individual Goals Key Responsibilities Process requests for release of health information, including physicians, attorneys, patients, health care providers, 3 rd party payers and other authorized parties in accordance with HIPAA and practice regulations. Process and track all FMLA paperwork requests. Prepare forms for internal and external clinics. Process Release of Information for patients, both internal and external clinics. Communicate effectively with patients, insurance companies, attorneys, and 3 rd party release companies to verify release needs ensuring HIPAA compliance. Monitor provider approval via text, task, and email. Sort and prioritize incoming information (faxes, emails, mail, Adobe, and phone calls). Answer and triage all patient, staff and provider calls. Interact daily with patients. Provide HIPAA, escalation calls and FMLA/Disability troubleshooting for other departments. Coordinate 3 rd party record audits. Ensure that proper authorization is provided for all releases. Legal paperwork review, reporting and data entry. Provide the transmission and acquisition of patient records between health clinics Document all releases within EHR (Electronic Health Records) system in accordance with company policy. Apply and maintain standards regarding patient security and confidentiality in accordance with HIPAA and practice regulations. Complete all work accurately in a timely and efficient manner. Respond to patient emails and phone calls in regards to Patient Portal. Promote a culture of caring through interactions with internal and external customers Other duties may be assigned to meet business needs. Additional On Site Office Support: Batching/ filing of records Mail Support Sort all incoming mail for HIM Teams and batching/filing Maintain patient confidentiality in accordance with HIPAA and practice regulation Other duties may be assigned to meet business needs. Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High school diploma or GED required Associates’ or Bachelors’ Degree in health care related discipline preferred Administrative experience in an office setting required Previous release of information, medical records, or other related experience in a health care environment is preferred Customer service experience is required Certifications/Licenses: RHIT or RHIA certificate is preferred Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills, and Abilities Required Knowledge Microsoft Office applications Office equipment, including fax, copier, multi-line phone system, etc. Medical terminology Release of Information standards, policies, and procedures and HIPAA compliance and regulations Required Skills Compassionate patient care Active listening Problem solve, prioritization, and critical thinking Attention to detail Organization and time management Key Abilities Multitask Communicate effectively verbally and in writing Work independently as well as in a team environment Type proficiently and accurately Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs. Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily. This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned. MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment MNGI’s Culture of Caring We are caring people, caring for people - working with Compassion, Teamwork, and Integrity Compassion: being empathetic and considerate of the needs of our patients and caregivers Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent. Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.