Route Settlement, Billing & Disputes Team Leader

As part of the Market-to-Cash team, we:

Ensure the smooth and accurate settlement, billing, and dispute management processes while maintaining compliance with internal and external regulations. We work closely with key functions such as Logistics, Finance, and Customer Service to improve operational performance and drive continuous improvements.

As a Route Settlement, Billing & Disputes Team Leader, you’ll:

Play a key leadership role in our Order-to-Cash operations, leading the team responsible for settlement, billing, and dispute management activities across multiple countries. You’ll drive team performance, foster engagement and development, and partner closely with Finance, Commercial, BSO, Warehouses, and Logistics teams to ensure operational excellence, strong customer satisfaction, and continuous process improvement.

Our new team member needs to:

• Lead, motivate, and develop the RS team across the countries in scope, fostering engagement, collaboration, and a positive team environment.
• Oversee daily operations related to settlement, billing, dispute management, and driver differences, ensuring accuracy, timeliness, and business continuity.
• Monitor team performance through KPIs and metrics, ensuring targets are achieved and driving corrective actions where needed.
• Build strong partnerships with BSO, Finance, Commercial, Warehouse, and Logistics teams to improve customer service and operational efficiency.
• Lead country and cross-stream projects, driving process optimization, standardization, and automation initiatives.
• Ensure compliance with financial controls, tax regulations, internal policies, and operational procedures, including proper country archiving.
• Support onboarding, coaching, and knowledge sharing, ensuring team development and knowledge preservation.
• Provide backup support to the Controller and take ownership of cross-sub-stream initiatives when required.
• Ensure effective workload and resource management while maintaining high service standards and customer satisfaction.
• You are able and available to work on a hybrid schedule (2-3 days in the office on a weekly basis).

You can be successful in this role if:

• Have excellent English communication skills (written and verbal)
• Have experience with MS Excel and other MS Office products
• You hold a university degree in Finance, Business Administration, or a related field. A Master's degree would be a plus.
• You have at least 2 years of experience in Finance and 2 years of people management experience.
• You have experience in a multinational/shared services environment, ideally within FMCG, and are familiar with SLA-based service delivery.
• You demonstrate strong leadership skills, with experience in coaching, performance management, team engagement, and development.
• You have good financial and analytical skills, with the ability to monitor KPIs, identify gaps, and drive performance improvements.
• You have a solid understanding of financial processes, controls, and compliance requirements.
• You are customer-focused and skilled at building effective relationships with stakeholders across different functions and countries.
• You have strong problem-solving, process management, negotiation, and time management skills, with a proactive, results-driven mindset.
• Knowledge of SAP or another ERP system is an advantage.
• ACCA/CIMA certification would be a plus.

How we’ll support you:

• You’ll be paired with a buddy and receive hands-on training during your onboarding
• You’ll be given clear targets, regular feedback, and visibility into your career growth path
• You’ll be part of a diverse, international team that values curiosity, collaboration, and innovation
• You’ll get the opportunity to participate in exciting projects and cross-functional initiatives
• You’ll work in a company where your voice matters and your ideas can make a real impact

How we will support you:

• Attractive benefits package: You’ll enjoy well-being and lifestyle benefits designed to support you.
• A dedicated buddy will guide you through your onboarding journey.
• We provide clear guidelines and tools to track your performance and career growth.
• You’ll have access to professional and personal development opportunities.
• You’ll gain international exposure while working with a diverse and passionate team.
• You’ll take on exciting challenges that will allow you to influence key processes and drive improvements.

About your new team:

Coca-Cola Hellenic BSO is a fast-growing Business Services Organization providing a range of Finance, Procurement and Human Resource services to 27 of our countries in Europe and Africa.

We conduct financial and accounting activities, support the administration of human resources processes, and manage business data for CCH markets.

By centralizing these functions, BSO Hellenic ensures consistency, efficiency, and high-quality service delivery across the organization. The team is dedicated to continuous improvement and innovation, striving to provide the best possible support to all departments.

Our ongoing efforts are to simplify and create value-adding processes, simplify and customer and employee experience.

Think you’ve got the secret ingredient? Apply Now!

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

In accordance with applicable Equal Pay & Pay Transparency legislation (Law 5316/2026), compensation details for this position will be communicated to candidates by our People & Culture team at an appropriate stage prior to the interview process