We are looking for an experienced SaaS Billing Analyst to join a growing technology business. The ideal candidate will have hands-on experience managing billing processes within a SaaS, Cyber Security or Technology environment, with strong knowledge of Xero and Zoho.
This is a hands-on role suited to someone who is highly accurate, commercially aware and comfortable working with recurring revenue, customer billing and financial data.
- Manage the end-to-end customer billing process.
- Prepare and issue accurate customer invoices.
- Manage recurring and subscription-based billing.
- Monitor billing schedules, renewals and contract changes.
- Reconcile invoices, payments and customer accounts.
- Investigate and resolve billing discrepancies and queries.
- Work closely with Finance, Sales, Customer Success and Operations teams.
- Maintain accurate billing records and financial data.
- Assist with accounts receivable and revenue-related reporting.
- Monitor outstanding invoices and support collection processes.
- Identify billing errors and ensure they are corrected promptly.
- Assist with month-end billing and reconciliation processes.
- Generate billing and revenue reports for management.
- Ensure billing processes are accurate, efficient and compliant with company procedures.
- Minimum 2 years' hands-on experience in a Billing Analyst or similar billing role.
- SaaS, Cyber Security, IT or Technology industry experience is essential.
- Strong understanding of SaaS subscription and recurring billing models.
- Hands-on Xero experience is essential.
- Hands-on Zoho experience is essential.
- Strong understanding of invoicing, billing, reconciliations and accounts receivable.
- Excellent attention to detail and numerical accuracy.
- Strong Excel/spreadsheet skills.
- Ability to analyse financial and billing data.
- Excellent organisational and time-management skills.
- Strong written and verbal communication skills.
- Ability to work independently in a fully remote environment.
Candidates must have practical experience working within a SaaS environment and understand concepts such as:
- Recurring/subscription billing
- Monthly and annual contracts
- Customer renewals
- Billing cycles
- Upgrades and downgrades
- Prorated billing
- Credits and adjustments
- Revenue and invoice reconciliation
- Customer account management
Essential:
- Xero
- Zoho
Experience with additional SaaS billing, CRM, accounting or ERP platforms would be advantageous.
You are a detail-oriented and analytical finance professional who understands how billing operates within a fast-paced SaaS or technology business. You are comfortable working with large volumes of financial data, resolving discrepancies and ensuring customers are billed accurately and on time.
You should be hands-on, tech-savvy, highly organised and confident working independently in a remote environment.