Sales Account Manager

Brumark Total Flooring Solutions
Department: Sales & Account Management
Employment Status: Full-Time

Position Summary

Brumark Total Flooring Solutions, a member of the Exploring family of companies, is seeking an experienced, results-driven Sales Account Manager to manage, retain, and grow relationships with our established customer base within the trade show, exhibition, event production, and specialty flooring industries.

The primary responsibility of this position is to maintain strong customer relationships, protect existing revenue, identify opportunities for account growth, and consistently deliver exceptional customer service.

The Sales Account Manager will serve as the primary point of contact for assigned Brumark customers, managing inquiries, preparing quotes, processing orders, coordinating project requirements, and resolving customer concerns from initial request through project completion.

While the primary focus is on existing accounts, the Sales Account Manager is encouraged to identify and develop new business opportunities through referrals, industry relationships, and prospective customers.

The ideal candidate will possess industry experience, strong account management skills, and an understanding of the fast-paced, deadline-driven nature of trade shows and events.

This remote position requires excellent communication, organization, independent decision-making, and occasional availability outside regular business hours, including weekends, to support time-sensitive customer and event needs.

Key Responsibilities

Account Management & Customer Retention

Manage and maintain assigned Brumark customer accounts.
Build and strengthen long-term client relationships to encourage customer retention and repeat business.
Serve as the primary point of contact for customer inquiries, product information, quotes, orders, and project requirements.
Develop an understanding of customer needs, purchasing patterns, and upcoming events.
Maintain timely, professional communication with customers.
Proactively follow up on estimates, pending orders, and customer requests.
Address customer concerns and coordinate resolutions with the appropriate internal departments.
Maintain accurate account records, pricing information, and order history.

Sales Growth & Business Development

Identify opportunities to increase revenue within existing customer accounts.
Promote additional Brumark flooring products and services based on customer needs.
Develop new business opportunities through customer referrals, industry relationships, and incoming inquiries.
Monitor customer activity and identify opportunities for account expansion.
Maintain accurate sales pipeline information and account forecasts.
Work toward established account retention, revenue growth, and sales performance objectives.
Collaborate with management on sales strategies and account development opportunities.

Order Processing & Project Coordination

Prepare accurate quotes, estimates, and pricing proposals.
Enter, process, and monitor customer orders.
Confirm product specifications, quantities, availability, pricing, and delivery requirements.
Coordinate with Operations, Production, Warehouse, Shipping, and Installation teams to ensure successful order fulfillment.
Communicate project deadlines, customer expectations, and special requirements.
Monitor order status and proactively address potential delays or changes.
Ensure all customer records and project documentation are complete and accurate.
Provide backup support to other account managers as needed.

Customer Service & Industry Knowledge

Deliver a high level of customer service throughout the sales and order fulfillment process.
Develop and maintain comprehensive knowledge of Brumark's flooring products and services.
Assist customers in identifying appropriate flooring solutions based on their project needs.
Understand trade show and event timelines, shipping schedules, and installation requirements.
Respond professionally to urgent inquiries and last-minute project changes.
Participate in product training and professional development opportunities.
Stay informed of industry trends, product developments, and evolving customer needs.

Required Qualifications

High school diploma or equivalent required; additional education preferred.
Minimum of three years of experience in sales, account management, or business-to-business customer relationship management.
Experience in the trade show, exhibition, event production, specialty flooring, or related industry strongly preferred.
Demonstrated ability to manage and grow existing customer accounts.
Experience preparing quotes, processing orders, and coordinating customer projects.
Strong written and verbal communication skills.
Excellent organizational, time-management, and problem-solving abilities.
Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Ability to work independently and maintain productivity in a remote environment.
Ability to manage multiple customer accounts and competing deadlines.
Willingness to learn Brumark's products, procedures, and industry-specific software.

Preferred Industry Experience

Experience within one or more of the following industries is highly desirable:

Trade show and exhibition services
Exhibit houses and exhibit fabrication
Trade show flooring and carpet
Event production and event rentals
Specialty flooring and temporary flooring systems
Convention services and general contractors

Performance Expectations

Success in this position will be measured primarily by:

Customer retention and satisfaction.
Revenue growth within assigned accounts.
Accuracy and timeliness of customer quotes and orders.
Responsiveness and communication with customers.
Effective collaboration with internal departments.
Identification of additional sales opportunities.
Achievement of established account management and sales goals.

Work Environment & Schedule

This is a full-time position requires consistent availability during established business hours.

Occasional evening and weekend availability may be necessary to accommodate customer needs, event deadlines, and time-sensitive projects.

Occasional business travel may be required for customer meetings, company events, or industry-related activities.

Physical Requirements

The physical demands described below are representative of those necessary to perform the essential functions of this position.

Ability to perform computer-based and administrative tasks for extended periods.
Ability to communicate effectively through telephone, email, and virtual meetings.
Ability to attend occasional customer meetings, trade shows, or company events.

Reasonable accommodations will be provided to qualified applicants and employees with disabilities in accordance with applicable law.

Equal Employment Opportunity

Brumark Total Flooring Solutions, a member of the Exploring family of companies, is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.

Sales Account Manager