Sales Account Representative

The Sales Account Representative is responsible for developing new business opportunities, building strong customer relationships, and managing existing accounts to support company growth and revenue goals. This role focuses on identifying prospective clients, understanding customer needs, presenting solutions, and maintaining long-term partnerships that contribute to customer satisfaction and business success.

The ideal candidate is a motivated, customer-focused professional with strong communication, negotiation, and organizational skills who can work independently while collaborating with internal teams to achieve sales objectives.

Sales and Business Development

• Identify, prospect, and develop new business opportunities through outbound cold calling, emails, referrals, networking, and other sales channels.
• Generate leads and qualify prospects based on business needs, budget, and potential fit.
• Present company products and services to prospective customers and communicate their value effectively.
• Prepare proposals, quotes, and sales presentations tailored to customer requirements.
• Negotiate pricing, terms, and agreements within established company guidelines.
• Meet or exceed assigned sales quotas, revenue targets, and performance objectives.

Account Management and Customer Relationships

• Build and maintain strong relationships with new and existing customers.
• Serve as a primary point of contact for assigned accounts and respond to customer inquiries promptly.
• Identify opportunities to upsell and cross-sell products and services.
• Monitor account activity, customer satisfaction, and opportunities for account growth.
• Address customer concerns and coordinate with the appropriate internal teams to support timely resolutions.
• Maintain regular communication with customers to strengthen retention and long-term partnerships.

Sales Administration and Reporting

• Maintain accurate customer records, sales activities, pipeline updates, and follow-up notes in the company’s designated CRM or sales management system.
• Track leads, opportunities, proposals, and closed sales throughout the sales cycle.
• Provide regular updates to sales leadership regarding pipeline activity, forecasts, challenges, and progress toward goals.
• Ensure customer information, contracts, and sales documentation are complete and accurate.
• Follow established sales processes, company policies, and reporting requirements.

Internal Collaboration

• Collaborate with operations, implementation, technical support, and customer service teams to ensure a smooth customer experience.
• Coordinate customer handoffs and communicate relevant account details to internal stakeholders.
• Participate in sales meetings, training sessions, and performance reviews.
• Stay informed about company products, services, industry developments, and competitor offerings.

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in business, Sales, Marketing, or a related field preferred.
• Previous experience in sales, account management, or business development
• Strong verbal and written communication skills.
• Demonstrated ability to build relationships, negotiate, and influence purchasing decisions.
• Strong organizational skills with the ability to manage multiple accounts and priorities.
• Proficiency in Microsoft Office, Google Workspace, CRM systems, and other sales-related software.
• Ability to work independently, manage a sales pipeline, and meet established performance goals.