Sales Assistant

Job Context: Riseup Labs is seeking a highly organized and proactive Sales Administrator / Sales Assistant to support our sales team by ensuring smooth day-to-day sales operations. This role is responsible for maintaining sales structure, ensuring timely follow-ups, managing CRM accuracy, coordinating client documentation, and supporting communication between the sales team, management, back-office, accounting, and clients. The ideal candidate is detail-oriented, process-driven, and enjoys keeping multiple priorities organized while helping the sales team operate efficiently. This position plays a key role in ensuring that no lead, task, message, or opportunity is overlooked. Job Responsibilities: Daily Sales Administration Prepare a daily overview of sales activities and priorities. Review the sales calendar and organize the daily schedule. Monitor daily sales tasks and ensure timely completion. Verify that all new leads have been contacted. Ensure assigned follow-up tasks are completed. Monitor communication with prospects to ensure timely responses. Check that priority emails and messages have been addressed. Manage and monitor the shared sales inbox. Coordinate with internal departments when required End-of-Day Reporting Prepare a concise daily report for management covering: Leads that were not contacted Outstanding or incomplete tasks Follow-up actions required Issues requiring escalation Sales process concerns General sales activity summary CRM & Sales Pipeline Management Maintain the accuracy and quality of the CRM system (HubSpot). Responsibilities include: Monitor sales pipeline activity. Review deal stages and identify stagnant opportunities. Notify sales representatives of overdue follow-ups. Ensure deals are updated accurately. Verify contact attempts are properly logged. Monitor adherence to sales sequences and follow-up processes. Clean and maintain CRM records. Escalate recurring issues to the Sales Manager when necessary. Lead & Follow-Up Coordination Track new leads from various sources. Ensure prompt assignment and follow-up. Monitor response times. Follow up with sales representatives regarding pending activities. Help maintain strong sales discipline across the team. Client Documentation Management Review client information submitted through JotForm. Responsibilities include: Review completed forms for accuracy. Verify all mandatory information has been provided. Ensure required supporting documents are attached. Contact clients regarding missing information. Forward completed files to the appropriate department. Ensure client files are complete before progressing to the next stage. Sales Process Improvement Identify workflow bottlenecks. Recommend improvements to sales administration processes. Help standardize internal procedures. Support management with administrative improvements. Educational Requirements: HSC/Bachelor Required Skills & Competencies: Excellent organizational and time management skills Strong written and verbal communication skills High attention to detail Ability to prioritize multiple tasks Strong follow-up discipline Problem-solving mindset Ability to work independently Team-oriented attitude Professional communication with clients and internal stakeholders Process-driven and highly organized Comfortable working in a fast-paced sales environment Preferred Qualifications: Excellent English communication skills (written and spoken); fluent or near-native proficiency preferred Strong administrative and organizational abilities Interest in sales support, administration, or customer communication Proactive, reliable, and detail-oriented work style Strong computer literacy and willingness to learn new software Highly Preferred Experience with HubSpot CRM Experience with Monday.com Experience using Aircall, CloudTalk, or similar telephony platforms Previous experience in a Sales Support, Sales Administration Back Office role Experience preparing reports and maintaining sales documentation Knowledge of an additional language is an advantage Key Performance Indicators (KPIs) Percentage of new leads contacted within SLA CRM data accuracy and completeness Number of overdue deals requiring follow-up Completion rate of daily sales tasks Shared inbox response time Client documentation completion rate Timeliness and quality of daily management reports Sales pipeline hygiene and data quality Working hour: 2.00 PM to 6.00 PM (BST) 4.00 PM to 8.00 PM (PHT) Workplace: Uttara, Dhaka (For Bangladeshi Candidates) Remote (For International Candidates) Salary: Negotiable (Based on experience and skills) Compensation & Other Benefits: For International Candidates Annual Performance Evaluation and Increment Weekly 2 Holidays General Leave: 10 days Public Holidays as per Client Holiday Calendar For Bangladeshi Candidates As Per Company Policy The Application Process: Telephone Round. Interview with the Business Development Team & Talent Acquisition Team. Job Offer. N.B.: Only shortlisted candidates will be communicated in the recruitment process.