Sales Assistant (Fine Dining Sales Support)

POSITION – SEM ADMIN

LOCATIONS: Plano & Southlake

POSITION TYPE: Part-Time, 15–20 hours per week

SCHEDULE: Minimum of two days each week on site at Southlake; remaining hours remote. Flexible availability for occasional evenings and weekends to support Southlake events.

REPORTS TO: Sales & Events Manager, Southlake/Plano Operating Partner, and Director of Sales & Events

COMPENSATION: $20-$25/hour (Commensurate to experience)

POSITION SUMMARY:

The SEM Admin provides administrative and financial support to the Sales & Events Manager (SEM) for our Plano and Southlake locations. This role also assists with Southlake community engagement, Local Store Marketing (LSM), and offsite events. The ideal candidate is highly organized, detail-oriented, and committed to Truluck’s hospitality standards.

REQUIRED SKILLS / PREFERRED EXPERIENCE:

• Excellent organizational, time-management, and written and verbal communication skills.
• Strong attention to detail, sound judgment, and the ability to manage competing priorities independently.
• Proficiency in Microsoft Office and Google Workspace; experience with Tripleseat and Aloha POS is preferred but not required.
• A strong hospitality background is preferred; prior event coordination experience is not required.
• A professional, collaborative, service-oriented approach to working with restaurant teams and community partners.

MINIMUM QUALIFICATIONS:

• Availability to work 15–20 hours weekly, including at least two onsite days at Southlake.
• Schedule flexibility for occasional evening or weekend Southlake networking, LSM, and offsite events.
• Reliable transportation for Southlake community and offsite activities.
• Ability to stand for extended periods and assist with event preparation and setup.

AS THE SEM ADMIN, YOU WILL:

Sales & Events Administrative Support

• Provide administrative support to the Sales & Events Manager for Plano and Southlake.
• Create and update customized event menus using information approved by the SEM.
• Transfer guest responses from the SEM’s contracted-event Google Docs planning surveys into Tripleseat, including menu, beverage, setup, décor, and related event details.
• Print and organize weekly Banquet Event Orders (BEOs) for the Southlake restaurant team; BEO creation and updates remain the responsibility of the SEM.
• Print and prepare event menus and other event materials, and maintain organized records and accurate event information.
• Work toward providing SEM vacation coverage for Plano and Southlake. Communicate directly with guests only when fully trained and expressly authorized by the Director of Sales & Events.

Financial Administration – Plano & Southlake

• Process event deposits in Aloha POS and Tripleseat and send deposit receipts to Accounting and client event contacts.
• Upload final event receipts into Tripleseat, enter final Aloha receipt totals, and ensure event sales reconcile.
• Compare final BEOs with receipts and report discrepancies or incorrectly entered items to the SEM and Accounting teams.
• Process outstanding balances using authorized cards on file when directed on the BEO.
• Send Accounting receipts for nontaxable charges, such as valet and rentals, and send guest receipts when requested by the SEM.
• Support timely, accurate collection and communication of private dining event payments at both locations.

Community Engagement & Event Support – Southlake Only

• Assist the SEM and Southlake Operating Partner with LSM programs, community engagement activities, and offsite events.
• Prepare marketing collateral, event materials, and supplies; assist with offsite event preparation, setup, onsite support, and breakdown as needed.
• Represent Truluck’s with consistent brand messaging and a professional, hospitable presence.

Team Support & Development

• Coordinate closely with the SEM and Southlake leadership to ensure materials and information are prepared for event execution.
• Attend relevant SEM meetings and training when requested and develop knowledge of Truluck’s products, private dining offerings, and brand standards.
• Perform other related duties as assigned by the SEM, Southlake Operating Partner, or Director of Sales & Events.