About BuildHero
BuildHero is a South African home services platform that connects homeowners, businesses, estates and property managers with trusted service providers across a wide range of maintenance, repair and improvement categories.
Our platform enables customers to submit structured job requests, receive and compare quotes, make protected payments and manage the service process more transparently. BuildHero helps service providers access genuine job opportunities, manage quotations and payments, and grow their businesses through a trusted digital platform.
About the Role
BuildHero is looking for an energetic and professional junior team member to assist with identifying, contacting and onboarding service providers onto the BuildHero platform.
This is an entry-level opportunity suited to a student, recent graduate or junior professional who wants to gain practical experience in sales, supplier onboarding, customer engagement and digital marketplace operations.
The successful candidate will contact prospective service providers, introduce BuildHero, explain how the platform works and guide interested suppliers through the registration and onboarding process. This role is not only about making calls—it requires building trust, answering questions, maintaining accurate records and ensuring that suppliers successfully complete the onboarding process.
Key Responsibilities
- Contact prospective service providers by telephone.
- Introduce BuildHero and clearly explain the platform’s benefits, processes and commercial model.
- Identify suitable service providers across different trades and service categories.
- Encourage qualified suppliers to register on the BuildHero platform.
- Guide suppliers step by step through the registration and onboarding process.
- Assist suppliers with completing their company profiles and submitting the required information.
- Follow up with suppliers who have shown interest but have not completed registration.
- Confirm supplier service categories, operating areas, availability and relevant business information.
- Maintain accurate records of calls, responses, follow-ups and onboarding progress.
- Update the supplier prospecting and onboarding tracker or CRM system.
- Escalate supplier questions, technical issues or commercial concerns to the BuildHero management team.
- Support supplier communication campaigns and general platform administration when required.
- Provide feedback on common supplier questions, objections and onboarding challenges.
- Assist BuildHero in building a strong network of reliable service providers across the Western Cape.
Minimum Requirements
- Currently studying toward, or recently completed, a qualification in sales, marketing, business management, communications, entrepreneurship or a related field.
- Strong verbal and written communication skills.
- Professional and confident telephone manner.
- Comfortable contacting new businesses and speaking to business owners or service providers.
- Good interpersonal and relationship-building skills.
- Organised and able to manage follow-ups consistently.
- Basic computer skills, including email, Microsoft Excel or Google Sheets.
- Ability to work independently in a remote environment.
- Reliable internet connection and access to a suitable computer.
- Good command of English. Afrikaans or another South African language would be advantageous.
Personal Attributes
The ideal candidate should be:
- Friendly, confident and professional.
- Persistent without being overly forceful.
- Comfortable working toward onboarding and activity targets.
- Patient when assisting suppliers who are unfamiliar with digital platforms.
- Reliable and able to follow through on commitments.
- Detail-oriented when capturing supplier information.
- Interested in sales, technology, small-business development and entrepreneurship.
- Willing to learn and contribute in an early-stage business environment.
Performance Measures
Performance may be measured according to:
- Number of prospective suppliers contacted.
- Number of meaningful supplier conversations completed.
- Number of interested suppliers generated.
- Number of supplier registrations started.
- Number of suppliers successfully onboarded.
- Completion and accuracy of supplier records.
- Follow-up turnaround times.
- Quality and professionalism of supplier communication.
What BuildHero Offers
- Practical experience within a growing South African technology platform.
- Exposure and Experience to supplier acquisition, sales, onboarding and marketplace operations.
- Direct experience communicating with business owners and service providers.
- Training on the BuildHero platform, supplier model and onboarding process.
- Flexible remote working arrangements.
Working Arrangement
- Location: Remote, Western Cape
- Employment type: Contract (3 months)
- Working hours: 8-5 (Can be discussed)
- Remuneration: R 6 000 pm
- Start date: Aug 2026
How to Apply
Applicants should submit a short CV and a brief motivation explaining why they are interested in working with BuildHero and why they would be comfortable contacting and assisting service providers. [email protected]
BuildHero is committed to handling applicant information responsibly and will use personal information only for recruitment and selection purposes.