Sales Associate

Role Description The Sales Associate is a hybrid, mostly remote-working role responsible for engaging potential customers, following up on leads, and driving sales for Pandai’s products and services. The role focuses on managing customer inquiries, telemarketing and win-back activities, supporting online sales sessions, and converting leads into customers. The Sales Associate will also monitor sales automation and customer data, maintain accurate sales records, coordinate with internal teams, and ensure a smooth customer experience throughout the sales journey. This role requires strong communication skills, initiative, and the ability to work independently while consistently achieving sales targets and supporting overall sales operations.

Key Responsibilities:

• Respond promptly to customer inquiries via Whatsapps (call if needed) and ensure all backlogs are cleared by end of each working day.
• Follow up with hot leads generated from online sales sessions to maximise conversion.
• Conduct telemarketing calls, with a focus on win-back strategies for churned users.
• ⁠Monitor sales flow automation to ensure the sales process runs smoothly and efficiently.
• ⁠Write and blast targeted copywriting messages to designated customer groups and monitor messaging automation tools to ensure accurate and timely delivery.
• Monitor active user data via automation tools and flag anomalies or trends to the team.
• Cross-check school schedules to coordinate for upcoming online sessions.
• ⁠Prepare and support live online sales sessions conducted at night, including post-session closing sales.Maintain a strong and up-to-date understanding of Pandai's products and offerings to effectively communicate value to customers.
• ⁠Handle day-to-day administrative tasks related to sales operations.
• Support ad hoc tasks as assigned by the manager.

Qualifications and Skills:

• Minimum of 1 years of relevant experience in sales
• Strong background in telemarketing, telesales, or outbound sales is a plus.
• Exceptional communication, presentation, and negotiation skills in both Malay and English.
• Ability to work independently, take initiative, and work with minimal supervision.
• Excellent telephone etiquette and interpersonal skills.
• Proficiency in office tools and CRM systems for managing client data and sales activities.
• Familiarity with education is a bonus.
• Own a laptop with a reliable internet connection.

At Pandai, we’re on a mission to make education more accessible, engaging, and impactful through technology. We’re a passionate team that believes in building solutions that genuinely make a difference for students, teachers, and schools across Malaysia. If you’re excited about education, technology, growth, and being part of a team that’s building something meaningful, come join us and grow with Pandai!