Sales Coordinator (Fixed-term, 2 years)

We are looking for a customer-focused and proactive Sales Coordinator to join our Customer Service team in Budapest. In this role, you will be responsible for coordinating customer orders, supporting day-to-day customer service activities, and ensuring smooth collaboration between customers and internal stakeholders.

This is a fixed-term position for approximately 2 years, with the possibility of extension.

Key Responsibilities

Customer Service & Order Management

• Manage customer orders from order entry through to delivery
• Ensure timely order confirmations and accurate order processing
• Act as the primary point of contact for customers regarding order status and delivery information
• Coordinate closely with Production Planning, Procurement, Warehouse, and Logistics teams
• Monitor stock levels and support inventory optimization
• Escalate and support the resolution of customer complaints in cooperation with the Quality team
• Proactively communicate potential delivery issues and ensure appropriate internal escalation
• Support Key Account Managers in servicing customer accounts and achieving business objectives
• Manage customer priorities and contribute to a high level of customer satisfaction
• Prepare regular reports and support Supply Chain performance targets

Customer Data & Asset Management

• Maintain and review customer master data within ERP systems
• Manage customer-owned assets, including pallet balances and production tools
• Ensure data accuracy and timely system updates

Quality, Compliance & Continuous Improvement

• Support compliance with company policies, management systems, and FSC requirements
• Participate in customer complaint investigations and corrective actions
• Contribute to process improvement initiatives and operational excellence
• Follow quality, environmental, health & safety, food safety, and sustainability requirements

Your Profile

• Higher education degree or relevant professional qualification
• Strong customer-oriented mindset with excellent communication skills
• Proactive and solution-focused attitude
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Advanced Microsoft Office skills, especially Excel
• Strong English language skills, both written and spoken
• Native-level Hungarian language skills

Advantage

• Experience in customer service, sales support, order management, logistics, supply chain, or a similar coordination role
• Experience working in a manufacturing environment

What We Offer

• Opportunity to work in an international and dynamic business environment
• Diverse role with broad interaction across multiple functions
• Modern workplace in Graphisoft Park, Budapest (3rd District)
• Supportive and collaborative team environment
• Fixed-term employment for approximately 2 years with the possibility of extension
• 8 days of home office per month

If you enjoy working closely with customers, coordinating complex processes, and delivering excellent service, we would be happy to hear from you.

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About Us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 60,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

As the journey continues of bringing together the strengths of both organisations, during your candidate experience you may engage with our colleagues from International Paper! You could visit an International Paper or DS Smith site or office.