Sales Coordinator, Northern & Eastern Europe

Sales Coordinator, Northern & Eastern Europe An exciting opportunity to join Jellycat, based in London! For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. We are looking for a Sales Coordinator to support the continued growth of our Northern & Eastern Europe business. Reporting to the Sales Lead, Northern & Eastern Europe, you will play a key role in supporting the Sales team, ensuring customer orders are processed accurately and efficiently, and helping to deliver an exceptional customer experience across the region. This role combines customer relationship management, order administration, reporting and commercial support, ensuring products are delivered to customers on time and in line with their requirements. You'll be Building solid, positive relationships with our customers and maximising revenue opportunities customers across the Northern & Eastern Europe region Processing customer orders accurately and managing back orders through to resolution Monitoring stock availability and supporting stock allocation activities Communicating order confirmations, stock updates and delivery information to customers Providing regular updates on order status and back orders to customers and the Sales team Collaborating with internal teams to ensure orders are shipped accurately and on time Supporting the Sales team with administrative and coordination activities Preparing sales reports, data analysis and commercial insights to support decision-making Coordinating customer events, product launches and regional initiatives Maintaining accurate customer records and information across internal systems You'll have Excellent written and verbal communication skills Previous experience in an administration or sales support role Strong organisational skills with the ability to manage multiple priorities High levels of accuracy and attention to detail, particularly when processing orders Confidence using Microsoft Office applications, including Excel and PowerPoint Experience working with business systems and reporting tools, with knowledge of Power BI or D365 beneficial The ability to work effectively in a fast-paced environment Strong relationship-building skills with both internal and external stakeholders A proactive, positive and flexible approach to teamwork A genuine appreciation for the Jellycat brand and what it represents Department Sales Locations London Remote status Hybrid London Our Perks & Benefits Discretionary Bonus Scheme This role will be eligible to participate in a discretionary annual bonus scheme with awards based on both company and individual performance. Private Medical Insurance We offer a premium level of cover for all Head Office employees through Vitality including Optical and Dental cover. Group Life Cover We offer Life Insurance at 4 x basic salary 25 days paid holiday We value that you get more time with your family and friends. Therefore we offer everybody 25 days paid holiday. Hybrid working We value work-life balance highly, therefore we work a hybrid model which consists of coming into the office a minimum of three days a week. Employee Assistance Program Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program through Health Assured. Private Chef! Every Monday, Tuesday and Thursday we have the pleasure of having our own Private Chef team who prepare us all a buffet style breakfast and lunch. This is subsidised by the company with a small employee contribution. Regular social & team events We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team. Contributory Pension Scheme We offer a salary sacrifice pension scheme through Scottish Widows with a company and employee contribution of 5% each (you can of course increase your contribution). Applicant tracking system by Teamtailor