Sales Coordinator - US

Sales Coordinator - US Joseph Joseph is a global housewares brand known for innovative, functional consumer products sold across major retailers and ecommerce channels worldwide. We are expanding our U.S. sales team and are seeking a Sales Coordinator to support our growing business across key retail channels. Reporting to the VP of Sales, this role plays a critical role in supporting the sales organization through customer communication, sales administration, inside sales activities, and management of our off-price channel business. The successful candidate will work closely with customers and cross-functional teams to help drive operational excellence and sales growth. What you will be doing: Provide day-to-day administrative support to the U.S. sales team, ensuring timely and accurate execution of key business processes Serve as a primary point of contact for customers regarding product information, order status, inventory availability, pricing inquiries, and general account support Support inside sales efforts, including calling and emailing customers daily Assist external brokers in the management off-price retail accounts, including coordinating product offerings and pricing Prepare sales reports, presentations, new item forms, customer documentation, and other materials required to support the sales team Assist with new product launches, promotional programs, and customer-specific initiatives Coordinate with Customer Service, Sales Operations, Supply Chain, Marketing, and Finance teams to resolve customer issues and ensure a high level of customer satisfaction Maintain customer records, pricing files, and sales information within company systems Support trade shows, customer meetings, and sales events as required Contribute to continuous improvement initiatives and support changing business priorities as the organization grows What we need from you: 2+ years of experience in a sales support, sales administration, customer service, inside sales, or account coordination role, preferably within consumer products or retail Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment Excellent verbal and written communication skills with a customer-focused approach Experience working directly with customers and building positive business relationships Proficiency in Microsoft Excel, PowerPoint, Outlook, and other Microsoft Office applications Strong attention to detail and commitment to accuracy Analytical mindset with the ability to interpret sales data and generate actionable insights Ability to work collaboratively across multiple departments and levels of the organization Self-motivated, proactive, and eager to learn and grow within a sales organization Experience with retail customers, order management systems, or ERP platforms is a plus Bachelor's degree in Business, Marketing, or a related discipline preferred What you will get from us: Competitive salary and bonus opportunity Health Benefits 401(k) with company match Flexible work environment - both in-office and remote Opportunity for career growth and development within a growing global consumer products company Team Sales Locations New York Remote status Hybrid Life at Joseph Joseph Flexible working Mental wellbeing support Holiday trading Additional holiday for length of service Company bonus scheme Generous discounts for you and friends and family Season ticket loan and cycle-to-work scheme Even more discounts with Perkbox