Sales & Customer Operations Specialist

Sales & Customer Operations Specialist We are seeking a dynamic Customer Operations Specialist to manage the B2B sales of our technology platforms. Are you a sports lover ? Are you passioned about sales ? It’s a great opportunity to take ownership of the sales flow, being involved in the full sales process, for B2B and B2C. You’ll be the key driver of the internal sales process. Your id eas will be welcome! JOB PURPOSE We are seeking a dynamic Sales & Customer Operations Specialist to manage the B2B and B2C sales of our technology platforms. DUTIES AND RESPONSIBILITIES Customer´s and internal orders management (Spain & China teams). Product stock control - analyzing sales trends and proactively place refill orders. Coordinate samples management: delivery, informing customers, tracking, etc. Payments and credit notes support. Proactive customer service follows up. Internal sales CRM implementation: reaching out to agreed leads, chasing, making cold calls, etc. Shopify platform management. EXPER IENCE 2-4 years of experience in customer service, logistics, supply-chain. Native Spanish. Excellent English is a must, C1 level. At least one additional strong language (French or Italian). Sports industry experience and/or sports lover. Preferrable pyme background. Nice to have advanced Excel skills. REQUIREMENTS & SKILLS Residence near Terrassa, with availability to regularly attend the office. Available to travel, with flexibility. SKILLS: Customer oriented, organization, multi-tasking, open-minded, analytical, autonomy, proactivity. OPPORTUNITY Competitive retribution package. Let’s talk. The opportunity to work for a leading growing company in its industry. The capacity to really impact the business. Flexible working hours, check-in from 7:00 to 9:30h; check-out from 16:00 to 18:30h. All Friday’s intensive working day. Hybrid work: 2 remote days weekly. Excellent multi-cultural working environment (10+ nationalities). Company passionate about technology and innovation. In love with the unexplored. THE COMPANY MAT GROUP™ is an international technology company headquartered in Terrassa (Barcelona) with its own manufacturing facility in China. We manufacture helmets for big customers, integrating our technology platforms, additionally we manufacture our own Bluetooth hands-free device that integrates with any type of helmet. Our values are Passion, Innovation, Persistence, Determination and Teamwork. We are a global Company, specialized in designing, developing and manufacturing a variety of technology platforms, delivering game changing valuable ingredients to improve the performance of premium brands products. Department Sales & Marketing Locations MAT SPAIN Remote status Hybrid About MAT Group MAT GROUP™ is a multinational company headquartered in Spain (Barcelona) with global operations, including Manufacturing Centers and Labs in China (Xiamen), a Manufacturing Center in Malaysia (Jitra), a Trading Platform in Hong Kong, and Laboratories in Italy (Tortona). Specializing in technology solutions for the Motor, Sports, Industrial/Defense, and Medical industries, our culture emphasizes innovation and excellence. We enhance the performance of premium brands product ranges by incorporating innovative technology solutions to elevate performance, provide premium protection, integrate sustainable technology, and enhance comfort in head protection, body protection, and hands-free communication.