Sales & Customer Service Supervisor

About us Our office in Germany is currently looking for a Sales & Customer Service Supervisor to join our growing team. This position is ideal for somebody with strong organisational skills, a passion for Japan travel, and previous experience managing customer service operations within the travel industry. If you have at least 3 years of experience designing tours to Japan, speak german at a native level and reside in Berlin please send your CV to : [email protected] Job Description Main Responsibilities Working with the sales manager to develop and maintain relationships with B2B travel agencies and partners Assisting customers throughout the booking and travel process Assisting the sales team with both B2C and B2B enquiries and bookings Designing and reviewing tailor-made travel itineraries to Japan Supervising supporting and coordinating the small customer service team in Germany Coordinating shipping and logistics processes related to travel documents and products Monitoring stock levels and ensuring operational organisation Supporting the team with administrative and operational tasks when required Ensuring a high level of customer satisfaction and service quality at all times Dealing with any administrative and ad-hoc requests related to the smooth running of the Berlin office and the International team. Candidate profile Desired Skills & Experience Experience working with B2B travel agencies Previous experience designing travel itineraries to Japan (at least 3 years) Previous customer service experience within the travel industry Strong organisational and communication skills Ability to multitask and work in a fast-paced environment Team player with a proactive attitude Must speak German to a native level Must speak English to an advanced level Must have either lived in or travelled extensively throughout Japan Accustomed to operate in an international environment Avantages Incentive to travel to Japan Hybrid work available depending on business needs (not fully remote) Yearly and quarterly bonus based on performance Salary depending on experience Friendly international team based in Berlin Réf: e5175d59-a601-48b2-8868-af79e8d43e45