Sales Customer Support

SALES CUSTOMER SUPPORT

Axus Decor Group | Fully Remote – Romania | Full-Time

LOCATION: Romania (100

EMPLOYMENT: Full-Time, Permanent

WORKING HOURS: Monday–Friday, 08:00–16:30 UK time (10:00–18:30 Romanian time)

LUNCH BREAK: 30 minutes unpaid

WORKING WEEK: 40 hours

SALARY: Competitive, dependent on experience and qualifications

LANGUAGES: Advanced English and fluent Romanian essential. Additional European languages welcomed.

Axus Decor is an established and growing international supplier of professional painting and decorating tools, serving distributors, retailers and trade professionals across multiple markets.

Headquartered in the United Kingdom, our group operates businesses across the UK, Ireland, Romania and North America, supplying customers through an expanding international distribution network.

As we continue to grow, we're looking for a proactive, organised and customer-focused individual based in Romania to join our international team.

We are seeking a Sales Customer Support professional to provide day-to-day customer service, sales order processing and administrative support across several companies within the Axus Decor Group.

You will support both domestic Romanian customers and international customers, working closely with our sales representatives, administration teams and warehouses in the United Kingdom, Ireland and Romania.

Although supporting multiple businesses and markets, the role uses shared systems and consistent working processes, allowing you to work efficiently across our group.

This is a varied position suited to someone who enjoys customer interaction, problem-solving and taking ownership of their responsibilities.

• Provide professional customer service to domestic Romanian and international customers.
• Handle enquiries via telephone, email and digital communication channels.
• Respond to questions regarding products, pricing, stock availability, orders and deliveries.
• Resolve customer complaints, order discrepancies and delivery issues professionally and efficiently.
• Maintain positive relationships with customers, sales representatives and internal colleagues.
• Ensure consistent customer service standards across all group companies.

• Process and manage customer orders accurately using our shared business systems.
• Monitor incoming orders from email, e-commerce platforms and electronic ordering channels.
• Check product codes, quantities, pricing, stock availability and delivery requirements.
• Process order amendments, cancellations, returns and credit requests.
• Monitor outstanding orders and follow up on any issues affecting fulfilment.
• Maintain accurate customer records and order documentation.

• Communicate regularly with our warehouse teams in the UK, Ireland and Romania.
• Follow up on order processing, picking, packing and dispatch enquiries.
• Liaise with the relevant warehouse regarding urgent orders, customer collections and special delivery requirements.
• Investigate stock discrepancies, missing items, incorrect orders and damaged deliveries.
• Communicate with courier companies to resolve delivery issues.
• Ensure warehouse-related customer enquiries are followed through to resolution.
• Provide consistent administrative and customer service support throughout the working day.

• Assist with customer account administration and invoice-related enquiries.
• Maintain accurate records and documentation within our systems.
• Prepare routine reports and update relevant business information.
• Support sales representatives and colleagues with general administrative tasks.
• Identify opportunities to improve customer service and administrative efficiency.
• Undertake other reasonable administrative duties as required.

• Advanced English (minimum C1 level), both written and spoken.
• Fluent Romanian, both written and spoken.
• Previous experience in customer service, sales administration, order processing or a similar role.
• Excellent communication skills, particularly when dealing with customers by telephone.
• Strong organisational skills with exceptional attention to detail.
• Confident using Microsoft Office, particularly Outlook and Excel.
• Comfortable learning and using ERP, CRM and order management systems.
• Ability to prioritise multiple tasks and work independently.
• A proactive, professional and solution-oriented approach.
• Reliable internet access and a suitable remote-working environment.
• Availability to work the advertised schedule aligned with UK business hours.

• Additional European languages, particularly French, German, Italian or Spanish.
• Experience supporting international customers or working for UK or Irish businesses.
• Previous experience within wholesale, distribution, e-commerce or B2B customer service.
• Experience liaising with warehouse teams and courier companies.
• Familiarity with stock management and sales order processing systems.
• Previous experience working remotely within an international organisation.

• Competitive salary, dependent on experience and qualifications.
• 100% remote working from anywhere in Romania.
• Full-time, permanent employment.
• 20 days' paid annual leave, plus Romanian statutory public holidays.
• Comprehensive initial training and ongoing support.
• Modern, shared business systems and established working processes.
• The opportunity to work with customers and colleagues across multiple international markets.
• A supportive, collaborative and professional working environment.
• Long-term career development opportunities within a growing international group.

If you're an organised, enthusiastic and customer-focused professional who enjoys working with international customers and supporting a busy business environment, we'd love to hear from you.

Please submit your CV in English, including details of your relevant experience, language proficiency and availability.

Join Axus Decor and become part of our growing international team.