Sales Development Manager

Description SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do. Job Summary The Sales Development Manager will build and teach a structured sales system that guides reps from onboarding to consistent daily production using training, checkpoints, and performance tracking. They will also focus on improving client retention by strengthening relationships, prioritizing high-value accounts, and tracking key metrics. Overall, the role is responsible for increasing productivity and reducing attrition. Essential Functions and Responsibilities The essential functions listed below are representative of the duties required to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. · Build & Standardize Sales Processes – Create and implement a clear system that takes reps from onboarding to consistent production, including training, checkpoints, and performance tracking. · Develop & Coach Sales Reps – Provide ongoing training, one-on-one coaching, and resources (like videos/tools) to improve rep performance and consistency. · Drive Retention & Account Quality – Strengthen client relationships, prioritize high-value accounts, and monitor key metrics to reduce attrition and improve long-term results. Competencies & KPI’s · Sales Process Design & Execution – Ability to build structured, repeatable systems that drive consistent rep performance from onboarding through daily production. · Coaching & Talent Development – Strong skill in training, mentoring, and developing reps through feedback, accountability, and performance management. · Data-Driven Decision Making – Proficiency in using metrics (e.g., Excel, performance trackers) to identify issues, optimize accounts, and improve retention and results. · KPI // Rep Productivity Rate – % of reps hitting daily/weekly production targets (or average output per rep). · KPI // Ramp Time to Productivity – Time it takes for a new hire to reach full production after onboarding. · KPI // Client Retention (Attrition Rate) – % of clients/accounts retained over a set period (or reduction in churn). Skills, Physical Demands & Work Environment Must be able to lift up to 25 lbs. and sit or stand for periods throughout the workday. Must be proficient in door-to-door sales. Knowledge in coaching, training, and performance management. Licenses, Certifications, & Educational Requirements · All SafeStreets employees must be 18 years of age or older. · All SafeStreets must pass criminal background check. · GED/HS required. · Must have at least 5 years of door-to-door knocking experience. Compensation SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. Variable pay, if applicable, is defined in a separate compensation plan. Employment is contingent upon successful completion of a background check and any additional security clearances or licenses required for the role, including applicable state licensing requirements. SafeStreets is an Equal Opportunity Employer . We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification under applicable law. Employment with SafeStreets is at-will, meaning that either the employee or SafeStreets may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. I acknowledge that I have received, read, and understand this job description. I understand that this document describes the general nature and level of work required for this position and does not constitute an employment contract, either express or implied. I further understand that my duties, responsibilities, compensation, and work location(s) may change based on business needs and applicable laws, and that I am responsible for performing my job in compliance with all SafeStreets policies and applicable local, state, and federal laws. California Only : I understand that my compensation and work hours are governed by California wage and hour laws, including minimum wage, overtime, meal and rest periods, timekeeping requirements, and applicable local minimum wage ordinances based on where work is performed. I agree to accurately record all hours worked and understand that off-the-clock work is prohibited.