Sales Development Representative

At Charterhouse, we don’t just deliver technology – we enable transformation. With over 30 years of experience, we are a trusted provider of integrated IT and communications solutions, helping organisations connect, collaborate, and secure their operations. Our team of 200 passionate professionals work across the UK, delivering innovative solutions in cloud, security, UC&C, mobile, and data networks. We’re proud of our client-centric approach, our strategic partnerships with world-class vendors, and our commitment to sustainability and community impact. Our values – Be Your Best Self, Own It, Love What You Do, Do The Right Thing – are at the heart of everything we do. Charterhouse Group took investment in 2018, having identified the Unified Communications (UC) sector as a high growth market. Since initial acquisition, Charterhouse has acquired five complementary technology businesses across UC, LAN, Microsoft and Cyber Security, providing our clients with a mature and expansive solutions portfolio. The Role As a Sales Development Representative (SDR), you’ll focus on generating new business opportunities for the company by identifying, contacting, and qualifying potential customers. You’ll do this through both outbound activity, supported by HubSpot Sales Pro, Cognism, ZoomInfo, LinkedIn Sales Navigator and Zoom, and through handling and converting inbound leads which come into the business via a range of channels. We target organisations with 500+ employees and above from an outbound perspective, so you’ll need to be comfortable talking to senior decision makers within large organisations in a range of functions. This is a commission-earning role, with commission paid for both outbound meetings booked and inbound lead conversion (to meetings). Key Responsibilities · Delivering outbound meetings through following our defined prospecting process · Converting inbound leads into qualified meetings for the new business team · Tracking and reporting all this engagement in key business systems e.g. HubSpot, CRM (Dynamics) · Supporting the business on converting interest associated with specific campaigns and initiatives as required Measuring Success (KPIs) · Outbound meetings booked – target per month · % inbound leads converted to meeting – target per month · Activity steps completed in HubSpot, daily dial volumes reported by Zoom · Average deal value (measured in Y1 GP) generated from meetings, with a goal % conversion rate from SQL (meeting) to quoted opportunities What You Bring · Experience in B2B telesales; tech, comms or SaaS · Experience prospecting senior decision makers (CIO / CISO / CTO / Digital / Procurement) · Experience using similar systems to HubSpot for prospecting · Experience handling and converting inbound leads from a range of channels; webchat, phone, email, marketing campaign engagement · CRM (e.g. Dynamics) literacy · Excellent communicator and collaborator · A strong team player; seeking to support other team members, share experience and work together to achieve team outcomes as well as meeting personal KPIs · Degree in Marketing, Business or related field preferred Why Join Us? · A vibrant, inclusive culture where your voice matters · Competitive salary · Flexible working arrangements · Career progression opportunities · Commitment to sustainability and giving back to the community Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.