Sales Development Representative

About Sourcepass

Since Sourcepass was founded in 2020, we’ve been transforming how businesses experience IT. As a national managed service provider (MSP), we deliver far more than tech support. We help companies align their technology with their business goals, reduce risk, and unlock new levels of efficiency. Whether it’s a fast-growing startup or an established enterprise, Sourcepass provides the expertise, scalability, and human touch to help our clients thrive in a digital-first world. Sourcepass is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love.

POSITION SUMMARY

We are looking for a motivated, personable, and goal-oriented Sales Development Representative (SDR) to join our growing sales team. Reporting to the Sales Development Manager within Sourcepass' Go-to-market (GTM) organization, the SDR will play an important role in generating new business opportunities by identifying prospective clients, engaging decision-makers, and scheduling qualified meetings for our sales team. This is a remote position, with the option to work from a Sourcepass office for candidates located near one.

This position is ideal for someone with a strong work ethic who enjoys connecting with people, is comfortable initiating conversations, making cold calls, and is motivated by measurable goals and results. The successful candidate will be persistent without being pushy, curious about the prospect's business, and able to communicate the value of our services in a clear and relevant way.

RESPONSIBILITIES

• Research and identify prospective customers that align with our ideal client profile.
• Build and maintain targeted prospect lists using CRM, LinkedIn, and other sales intelligence tools.
• Conduct outbound prospecting through a combination of:
• Cold calling
• Email outreach
• LinkedIn/social selling
• Other creative prospecting methods
• Engage with key decision-makers and influencers within prospective organizations.
• Qualify prospects based on business needs, challenges, timing, and fit.
• Schedule qualified discovery meetings for Account Executives.
• Conduct consistent follow-up with prospects across multiple communication channels.
• Maintain accurate and up-to-date activity, contact, and opportunity information within the CRM.
• Collaborate closely with Account Executives, Marketing, and other internal teams to ensure effective prospecting and messaging.
• Share prospect feedback, market insights, objections, and trends with the sales and marketing teams.
• Meet or exceed established activity, meeting, and pipeline-generation goals.
• Continuously develop knowledge of the company's services, target markets, and competitive landscape.

SUCCESS METRICS / EXPERIENCE

Success in this role means consistently creating qualified sales opportunities for the Account Executive team.

The SDR will be measured on a combination of factors, including:

• Qualified meetings scheduled and completed
• Pipeline and sales opportunities generated
• Consistent prospecting activity
• Quality of opportunities passed to the sales team
• Prospect engagement and follow-up
• CRM accuracy and discipline
• Collaboration with the broader sales organization

MINIMUM QUALIFICATIONS

Must-have requirements to perform the role effectively

• High school diploma or equivalent.
• 1–2+ years in a customer-facing role (sales, business development, or customer service).
• Ability to prospect by phone, email, and LinkedIn, including cold calling and objection handling.
• Proficiency with Microsoft 365 and LinkedIn; ability to learn CRM tools (e.g., Salesforce, HubSpot).
• Willingness to learn managed IT, cybersecurity, and cloud fundamentals.
• Reliable internet and a quiet home workspace for full-day calls (remote role).

PREFERRED QUALIFICATIONS

• Previous sales, business development, customer service, or prospecting experience is preferred but not required.

CORE COMPETENCIES (Applies to All Roles)

• Strong verbal and written communication skills.
• Comfortable speaking with new people and initiating conversations.
• Self-motivated, persistent, and able to work independently.
• Strong organizational and time-management skills.
• Ability to manage multiple prospects and follow-ups simultaneously.
• Coachable and receptive to feedback.
• Competitive and results-oriented while maintaining a professional, consultative approach.
• Comfortable making cold calls and engaging prospects who may not initially be familiar with the company.
• Curious and able to ask thoughtful questions to uncover business needs.
• Ability to learn and communicate technology and business concepts.

OPERATIONAL REQUIREMENTS

• Remote position, with the option to work from a Sourcepass office if located near one;
• Potential, infrequent travel for team meetings or events.
• Standard business hours
• Work primarily by phone and video, using Microsoft 365, CRM, and sales-engagement tools.
• Reliable internet and a quiet home workspace for full-day calls.
• Ability to use company-provided equipment and follow Sourcepass security and data-handling policies.
• Availability for team meetings, training, and coaching sessions.

Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! #ZR