Sales Development Representative (Arabic Speaking)

Dune Dynamics is a Dubai-based sovereign agentic AI company serving enterprises and government entities across the GCC, MENA and Africa. Its product suite comprises an AI Voicebot, an AI Chatbot (including WhatsApp), and Navigator, a conversation intelligence and analytics platform.

The company differentiates on full on-premises and in-region deployment, native multi-dialect Arabic support, and compliance with GCC regulatory frameworks including PDPL, SAMA, CBB and NCA. Customers include organisations in telecommunications, insurance, banking and the public sector, served directly and through a network of regional channel partners.

Role Purpose

The Sales Development Representative generates and qualifies new enterprise pipeline for Dune Dynamics across the GCC. The role engages Arabic-speaking decision makers in their own language, opens first conversations with target accounts, and converts interest into qualified discovery meetings for the Chief Growth Officer and solution team.

The position is the first dedicated pipeline-generation hire in the company and will help define the outbound motion, messaging and tooling.

Key Responsibilities

Pipeline Generation

• Conduct outbound prospecting by phone, email, LinkedIn and WhatsApp into target accounts in banking, insurance, telecommunications, healthcare, retail and government.
• Engage CX, contact centre, digital and IT leaders in Arabic and English to introduce the Voicebot, Chatbot and Navigator offerings.
• Qualify opportunities against defined criteria covering need, authority, budget, timeline and deployment requirements, and book discovery meetings for the sales team.
• Follow up on inbound enquiries, event leads and partner-referred leads within agreed response times.

Account Research and Messaging

• Research target accounts and stakeholders, mapping contact centre volumes, existing technology stacks and digital transformation initiatives.
• Tailor outreach in Gulf Arabic and Modern Standard Arabic to each market, sector and persona.
• Contribute to Arabic-language sequences, call scripts, LinkedIn content and case-study summaries.

Partner and Event Support

• Support channel partners in Saudi Arabia, Kuwait, Bahrain and other markets with joint prospecting campaigns and lead follow-up.
• Represent the company at regional events such as GITEX, LEAP and sector conferences, and convert event contacts into meetings.

Reporting and CRM Discipline

• Record all activities, contacts and opportunities accurately in the CRM.
• Report weekly on activity volumes, meetings booked, pipeline created and market feedback.
• Share prospect insights on objections, competitors and buying criteria with the sales and product teams.

Customer Engagement Support

• Assist with Arabic-language product demonstrations, and with reviewing Arabic dialogue flows and bot responses for accuracy and tone where required.

Requirements

• Native or fully professional fluency in Arabic, spoken and written, with comfort in Gulf dialects; Saudi dialect fluency is strongly preferred.
• Professional fluency in English, spoken and written.
• 2–4 years of experience in a B2B sales development, inside sales or business development role, preferably selling software or technology services in the GCC.
• A demonstrated record of meeting or exceeding outbound activity and meeting-booking targets.
• Confidence in cold calling and engaging senior stakeholders in enterprise and government organisations.
• Working knowledge of a CRM (HubSpot, Salesforce or Zoho) and prospecting tools such as LinkedIn Sales Navigator.
• Bachelor's degree in business, marketing, computer science or a related field.
• Ability to work remotely with a reliable professional setup, availability during GCC business hours, and willingness to travel within the GCC.

Preferred Qualifications

• Experience selling contact centre, CCaaS, CPaaS, conversational AI or customer experience solutions is a plus but not mandatory
• Existing network within BFSI, telecommunications or government entities in Saudi Arabia, Kuwait or the UAE is a plus but not mandatory
• Familiarity with GCC data-protection and data-residency requirements.
• Experience in an early-stage or high-growth technology company.

Personal Attributes

• Self-directed, resilient and comfortable with high activity volumes and rejection.
• Clear, courteous and culturally fluent communicator across Gulf business settings.
• Curious about AI and willing to learn the products in technical depth.
• Organised, accurate and disciplined in follow-up.