Sales Development Representative (Outbound)

Outbound Sales Development Representative (SDR) – Banking Products

Location: 100% Remote

Employment Type: Full-time

Compensation: AED1,500 - 2,000

About CreditMarket.ae

CreditMarket.ae, part of Alfred Holdings, is a digital platform designed to simplify the way individuals access financial products and services. We connect customers with relevant banking and financial solutions, helping them make informed decisions through a seamless and customer-focused experience.

As part of Alfred Holdings' growing portfolio of digital businesses, CreditMarket.ae combines technology, customer-centricity, and innovative solutions to make financial services more accessible.

About the Role

We are looking for a driven and results-oriented Outbound Sales Development Representative (SDR) to join our team at CreditMarket.ae.

In this role, you will be responsible for contacting assigned leads, identifying potential customers, promoting banking products, and generating qualified business opportunities through outbound calling.

You will play an important role in building and maintaining the sales pipeline, ensuring consistent calling productivity, effective customer communication, accurate CRM updates, and achievement of daily performance targets.

Key Responsibilities

1. Outbound Calling & Sales Development

• Make outbound calls to assigned leads for credit cards, personal loans, mortgages, and other banking products.
• Explain product features, eligibility criteria, documentation requirements, and application procedures clearly and accurately.
• Identify customer needs, assess interest, and generate qualified business opportunities.
• Follow up with interested customers to progress applications and improve conversion rates.
• Maintain professional, courteous, and customer-focused communication in every interaction.

2. Lead Management & CRM Updates

• Contact and manage all assigned leads within the prescribed timelines.
• Update the CRM or designated lead tracker with accurate call outcomes, lead status, customer remarks, and next follow-up dates.
• Record Lead Reference IDs and Campaign IDs wherever applicable.
• Ensure that no lead is left unattended or without a documented status.
• Maintain accurate records of customer interactions, pending applications, and follow-up commitments.
• Escalate duplicate leads, incorrect contact details, unassigned leads, and other operational issues to the Reporting Manager.

3. Application Follow-Up & Coordination

• Follow up with interested customers on pending documents and application submissions.
• Coordinate with the relevant sales, processing, and support teams to progress applications.
• Track application progress and update the status as new information becomes available.
• Highlight business opportunities, customer concerns, and application delays to the Reporting Manager.

4. Daily Reporting & Performance Tracking

Submit a complete and accurate daily performance report within the timelines set by the Reporting Manager, covering:

• Total dialled calls and total spoken calls.
• Interested and qualified leads, and applications submitted.
• Follow-ups completed and follow-ups pending.
• Lead status updates, customer objections, and feedback.
• Reasons for any shortfall against assigned targets.

What We're Looking For

• Strong communication and interpersonal skills.
• Confidence in making high-volume outbound calls and engaging potential customers.
• A sales-driven mindset with a focus on lead conversion and target achievement.
• Good listening, customer handling, and objection-handling skills.
• Strong attention to detail when updating CRM records and maintaining lead information.
• Ability to manage multiple leads and follow-ups systematically.
• Discipline in adhering to daily targets, assigned rosters, and operational procedures.
• A professional, customer-focused approach with the ability to work effectively in a target-driven environment.

What We Offer

• Opportunity to work with a growing digital financial services platform.
• Exposure to multiple banking and financial products.
• A performance-driven work environment with opportunities to develop your sales career.
• Opportunity to grow within Alfred Holdings' portfolio of digital businesses.