Sales Development Representative (SDR)

Position Title : Sales Development Representative
Company : Talent Map Global BPO Inc.
Reports To : SDR Manager
Employment Status : Full- Time
Shift/Set-up : Hybrid / Shift varies based on business needs.

ABOUT TALENT MAP GLOBAL BPO INC:

Talent Map Global BPO, Inc. is a global talent solutions and business process outsourcing company connecting skilled professionals in the Philippines with growing North American businesses. We build dedicated offshore teams across technology, finance and accounting, marketing, and enterprise operations.

Our people-first culture is grounded in collaboration, integrity, continuous learning, and operational excellence. Team members gain meaningful exposure to international clients while building long-term careers in a supportive, performance-focused environment.

POSITION SUMMARY:

The Sales Development Representative (SDR) is responsible for generating new business opportunities and building a qualified client pipeline for Talent Map Global BPO Inc.

The role focuses on identifying and prospecting potential clients seeking BPO, offshore staffing, and talent solutions, engaging key business decision-makers, identifying workforce and outsourcing requirements, and converting qualified prospects into sales opportunities.

The SDR will manage outbound prospecting activities, maintain accurate CRM and pipeline information, conduct market and account research, and coordinate with management and internal teams to support client acquisition, business growth, and successful conversion of opportunities.

KEY RESPONSIBILITIES:

1. Lead Generation & Prospecting - Identify and prospect potential North American companies that may require BPO, offshore staffing, dedicated teams, or talent solutions.

2. Outbound Client Outreach - Conduct professional outreach through email, LinkedIn, calls, referrals, networking, campaigns, and other approved business development channels.

3. Client Research & Targeting - Research prospective companies, industries, key decision-makers, business operations, workforce requirements, and potential outsourcing opportunities.

4. Lead Qualification - Engage prospective clients to understand their business needs, hiring requirements, workforce challenges, budget considerations, timelines, and potential fit with Talent Map Global BPO services.

5. Appointment & Opportunity Generation - Secure qualified discovery calls, introductory meetings, and sales opportunities for Management, Account Executives, or other designated business leaders.

6. BPO Solutions Positioning - Professionally communicate Talent Map Global BPO’s capabilities, including offshore staffing, dedicated teams, recruitment, and business process outsourcing solutions.

7. Pipeline Management - Maintain an active and healthy sales pipeline, ensuring consistent prospecting, follow-ups, opportunity progression, and visibility of potential client engagements.

8. CRM Management - Maintain complete, accurate, and updated prospect, activity, communication, follow-up, and opportunity information within the company’s CRM or designated sales tracking system.

9. Sales Target Achievement - Meet assigned KPIs and performance targets, including outreach activities, qualified leads, appointments, pipeline generation, client opportunities, and other agreed sales metrics.

10. Market Intelligence - Monitor industry trends, outsourcing demand, competitor activity, target markets, and potential business opportunities relevant to the company’s BPO services.

11. Sales Reporting - Provide timely reports and updates regarding prospecting activities, pipeline status, qualified opportunities, client feedback, conversion progress, and other sales performance indicators

12. Administrative & Executive Support - Provide day-to-day administrative support and designated Management, including monitoring and organizing emails, coordinating correspondence, scheduling and setting up meetings, managing calendar invitations, preparing meeting materials, maintaining files and records, tracking follow-ups and action items, and assisting with other administrative requirements as needed.

13. Meeting & Calendar Coordination - Coordinate internal and external meetings with prospects, clients, and business stakeholders; prepare and send calendar invitations, confirm attendance, organize meeting links and details, and ensure appropriate follow-up after meetings.

14. Internal Coordination - Collaborate with Management, Recruitment, Operations, Finance, and other relevant teams to ensure prospective client requirements are properly understood and supported.

15. Client Relationship Management - Maintain professional and responsive communication with prospects throughout the sales development process and support the transition of qualified opportunities to the appropriate internal stakeholders.

16. Confidentiality & Compliance - Protect confidential company, prospect, client, pricing, and business information and comply with company policies regarding business conduct, data privacy, information security, and customer engagement.

17. Other Responsibilities - Perform other related sales, business development, administrative support, client acquisition, and operational duties as assigned that may not be specifically stated above.

QUALIFICATIONS AND REQUIREMENTS:
1. Education and Experience

· Bachelor’s degree in Business Administration, Marketing, Sales, Communications, Management, or a related field preferred.

· At least 1–3 years of relevant experience in sales development, lead generation, business development, telemarketing, client coordination, or administrative support.

· Experience prospecting B2B clients, conducting outbound outreach, qualifying leads, or scheduling sales appointments is an advantage.

· Experience supporting North American clients or working with BPO, offshore staffing, recruitment, or outsourcing services is preferred.

2. Technical Skills

• Familiarity with CRM platforms, lead-tracking systems, and sales pipeline management.

• Proficiency in Microsoft Office or Google Workspace, particularly email, calendars, spreadsheets, and document preparation.

• Ability to use LinkedIn and other professional platforms for prospect research and outreach.

• Experience coordinating meetings using Microsoft Teams, Zoom, or similar platforms.

• Familiarity with email organization, calendar management, and administrative coordination.

3. Core Competencies

• Strong written and verbal English communication skills.

• Professional telephone, email, client engagement, and relationship-building skills.

• Strong research, lead qualification, and organizational abilities.

• Excellent time management, follow-up, and attention to detail.

• Ability to manage multiple priorities independently and meet deadlines.

• Professional judgment and discretion when handling confidential information.

• Proactive, resourceful, adaptable, and comfortable working in a remote environment.

4. Work Requirements

• Willingness to work shifts that align with business and client requirements.

• Ability to support outbound sales activities and administrative coordination in a remote setup.

• Reliable internet connection and appropriate work environment for remote operations.

• Ability to maintain accurate records, provide timely updates, and communicate effectively with Management and prospective clients.

• Commitment to company policies, confidentiality, data privacy, and professional standards.

COMPENSATION AND BENEFITS:

1. Base Salary - Competitive gross basic monthly salary, commensurate with the candidate’s qualifications, relevant experience, certifications, and specialized technical expertise

2. Night Shift Differential - Provided in accordance with applicable Philippine labor requirements and company policy.

3. Statutory Benefits - SSS, PhilHealth, Pag-IBIG, 13th-month pay, and applicable holiday pay in accordance with Philippine law.

4. Allowances - Applicable de minimis or work-related allowances, subject to company policy and employment terms.

5. Health Coverage - HMO coverage subject to the eligibility date and terms stated in the employment offer and company. policy.

6. Paid Leave - Vacation and sick leave benefits subject to eligibility, accrual rules, and company policy.

APPLICATION INFORMATION:

How to Apply: Send your application with your updated resume to this link: tinyurl.com/tmgcareers or https://talentmapglobal.com/

EQUAL OPPORTUNITY AND DATA PRIVACY:

Talent Map Global BPO, Inc. is committed to fair and inclusive employment practices. Qualified applicants will be considered based on role-related skills, experience, and business requirements. Personal information submitted during recruitment will be handled in accordance with applicable privacy requirements and company policies.

IMPORTANT NOTICE:

This job description summarizes the role's principal responsibilities and requirements. It is not an exhaustive list, and duties may be adjusted based on client needs and business priorities. Compensation, benefits, work arrangement, shift, and employment terms remain subject to the final written offer and applicable company policies.