Sales & E-Commerce Account Manager – U.S. Market

We're Hiring: Sales & E-Commerce Account Manager – U.S. Market

Hiring Company: People HR

Client: PlasticoUSA – United States

Location: Remote – Colombia or Mexico

Employment Type: Full-Time

Compensation: Competitive Base Salary + Sales Commissions & Performance Bonuses

Working Hours: U.S. Pacific Time (Seattle, Washington)

About the Opportunity

People HR is recruiting an ambitious, energetic, and results-driven Sales & E-Commerce Account Manager for our client, PlasticoUSA, a U.S.-based supplier of plastic sheets, industrial materials, and custom fabrication solutions.

PlasticoUSA serves businesses and individual customers across the United States, offering acrylic, polycarbonate, aluminum composite materials (ACM), expanded PVC, HDPE, and other specialty materials.

We are looking for a sales-oriented professional who can manage customer relationships, develop wholesale partnerships, handle inbound inquiries, and actively contribute to revenue growth.

This is not just a customer service position. We are looking for someone who can sell, build relationships, identify opportunities, and help grow the business.

Key Responsibilities

Sales & Business Development

• Handle inbound sales calls, emails, website inquiries, and quote requests.
• Convert customer inquiries into sales opportunities and confirmed orders.
• Proactively follow up on quotations, leads, and potential customers.
• Develop and maintain long-term relationships with B2B customers.
• Identify new sales opportunities within the U.S. market.
• Negotiate pricing and commercial terms within company guidelines.
• Achieve individual sales targets and contribute to company revenue growth.

Wholesale & Supplier Relations

• Communicate with manufacturers, distributors, and wholesale suppliers.
• Maintain and develop supplier relationships across the United States.
• Request pricing, check product availability, and coordinate purchasing.
• Identify alternative suppliers and competitive sourcing opportunities.
• Support pricing strategies, purchasing decisions, and product expansion.

E-Commerce & Order Management

• Manage and support daily e-commerce operations.
• Monitor online orders, customer requests, and order fulfillment.
• Coordinate with warehouse, production, and shipping teams.
• Maintain product information, pricing, and inventory updates.
• Support WooCommerce operations and online sales optimization.
• Identify opportunities to improve website conversion rates and customer experience.

Customer Relationship Management

• Answer incoming business calls professionally and confidently.
• Respond promptly to customer emails and inquiries.
• Prepare quotes, follow up on pending orders, and resolve customer concerns.
• Maintain accurate customer records and sales activities.
• Deliver a high standard of customer service to U.S.-based customers.

Required Qualifications

• Previous professional experience working with the U.S. market is mandatory.
• Excellent written and spoken English is required.
• Proven experience in sales, account management, or business development.
• Strong communication, negotiation, and customer relationship skills.
• Experience handling U.S. customer calls and business correspondence.
• Ability to manage multiple customer inquiries, quotations, and orders simultaneously.
• Strong organizational skills and attention to detail.
• Self-motivated, proactive, and comfortable working independently.
• Must be based in Colombia or Mexico.
• Ability to work full-time during U.S. Pacific Time business hours.
• Ability to provide verifiable professional references from previous employers.

Highly Preferred Qualifications

• Experience in the plastics, industrial materials, building materials, signage, or manufacturing industries.
• Previous experience selling acrylic sheets, polycarbonate, ACM, PVC, HDPE, or related products.
• Hands-on e-commerce experience, preferably with WooCommerce or Shopify.
• Experience in B2B wholesale sales, distribution, or supplier management.
• Familiarity with CRM platforms, sales pipelines, and online order management systems.
• Experience working with U.S. distributors, contractors, fabricators, or commercial customers.
• Ability to use AI-powered tools to improve sales productivity, customer communication, and daily workflows.

Who We're Looking For

We want someone who:

• Enjoys sales and is motivated by performance-based earnings.
• Is confident speaking with American customers over the phone.
• Can turn inquiries into sales instead of simply answering questions.
• Takes ownership of customer relationships and follows through.
• Is resourceful when solving customer or supplier-related challenges.
• Learns new products quickly and understands technical specifications.
• Is energetic, reliable, professional, and highly organized.
• Thinks like a business partner and actively looks for ways to increase revenue.

Compensation & Benefits

• Competitive monthly base salary based on experience and qualifications.
• Sales commission opportunities in addition to base salary.
• Performance-based bonuses.
• 100% remote work opportunity.
• Long-term, full-time position.
• Direct involvement in a growing U.S. e-commerce and wholesale business.
• Opportunities for professional development and career advancement.

How to Apply

Interested candidates should submit:

1. An updated resume in English.
2. A brief summary of their U.S. market sales experience.
3. Details of previous experience in e-commerce, wholesale distribution, plastics, or industrial materials.
4. At least two verifiable professional references.
5. A short introduction explaining why they would be a strong fit for this position.

Applications without U.S. market experience or strong English communication skills will not be considered.

Recruitment managed by People HR on behalf of PlasticoUSA.

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