Sales Executive

Job Summary

We are looking for a highly driven and experienced Remote Sales Executive who is exceptionally strong in handling customer inquiries and converting leads into confirmed clients.

This is a sales-focused role. The ideal candidate must be confident, persuasive, proactive, and comfortable handling a high volume of inquiries through phone calls, WhatsApp, and other communication channels.

Excellent spoken and written English is essential.

Key Responsibilities

• Handle incoming customer inquiries professionally and promptly through phone, WhatsApp, and other channels.
• Understand the customer's needs and guide the conversation toward the appropriate service.
• Convert inquiries into qualified leads, appointments, and confirmed bookings.
• Conduct strong and consistent follow-up with potential customers.
• Handle objections related to price, timing, hesitation, competition, and other concerns.
• Build trust and create urgency without being overly aggressive or pushy.
• Identify serious prospects and prioritize high-potential leads.
• Maintain ownership of leads from the initial inquiry through conversion.
• Re-engage previous inquiries and lost opportunities when appropriate.
• Maintain accurate records of all conversations, follow-ups, and outcomes in the CRM.
• Consistently achieve individual sales and conversion targets.
• Provide daily reporting on inquiries handled, follow-ups, conversions, and sales performance.

Requirements

• Excellent English communication skills — both spoken and written.
• Strong sales and closing skills.
• Previous experience in telesales, inside sales, inbound sales, or lead conversion.
• Proven ability to convert inquiries into paying customers.
• Strong objection-handling and negotiation skills.
• Confident and professional telephone manner.
• Excellent WhatsApp/chat communication skills.
• Ability to communicate naturally rather than relying on scripts.
• Strong follow-up skills and persistence.
• Comfortable working with targets and KPIs.
• Experience using CRM systems and managing a sales pipeline.
• Highly organized and able to manage a large number of active leads.
• Reliable internet connection and a professional remote working environment.

Ideal Candidate

We are looking for someone who does not simply answer inquiries.

You should know how to take control of a sales conversation, understand what the customer really wants, build trust, address concerns, follow up effectively, and confidently ask for the sale.

You should be commercially minded and understand that every genuine inquiry is a potential sales opportunity.

Key Performance Indicators

Performance will be measured based on:

• Inquiry response rate
• Lead-to-appointment conversion rate
• Appointment/booking conversion rate
• Sales conversion rate
• Follow-up effectiveness
• Revenue generated
• CRM and lead-management accuracy