Sales Manager - Account Management

Sales Manager - Account Management (Drag Reducing Additives - Remote)

Are you passionate about building strategic customer partnerships while driving business growth and customer success?

Do you enjoy troubleshooting technical issues, delivering value-driven solutions, and collaborating with customers and cross-functional teams to achieve operational excellence?

Partnering with the Best

As a Sales Manager - Account Management, you will be responsible for managing key customer relationships, driving account growth, and ensuring the successful delivery of Drag Reducing Additives (DRA) programs. You will work closely with customers, account representatives, technicians, and cross-functional stakeholders to optimize customer operations, deliver technical solutions, and strengthen long-term strategic partnerships while supporting commercial objectives.

Fueling Your Passion

As a Sales Manager - Account Management, you will leverage your account management, technical sales, and customer relationship expertise to identify growth opportunities, support operational performance, deliver business reviews, and lead customer-focused solutions. You will play a critical role in ensuring customer satisfaction, business performance, and long-term account success.

As a Sales Manager - Account Management, you will be responsible for:

• Building long-term strategic relationships by providing account management support while understanding customer business requirements and identifying sales opportunities.
• Developing and executing account strategies that support revenue growth, customer retention, and business objectives.
• Safely managing the day-to-day operations of Drag Reducing Additive (DRA) programs to ensure performance, reliability, and value delivery for customers.
• Serving as a trusted advisor by understanding customer challenges and delivering value-driven technical and commercial solutions.
• Applying account management fundamentals to understand customer requirements, support account P&L objectives, and identify business growth opportunities.
• Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales initiatives, and innovative customer solutions.
• Managing the day-to-day operations of existing applications and equipment supporting customer accounts.
• Conducting routine monitoring, analysis, and reporting of treatment program performance to support customer objectives and operational effectiveness.
• Collecting and interpreting operational and performance data for troubleshooting, business reviews, service reports, customer meetings, and technical presentations.
• Developing, delivering, and leading business reviews, technical presentations, and commercial discussions with customers, executive leadership, and internal stakeholders.
• Providing field support and technical guidance related to customer operations, projects, equipment performance, and operational challenges.
• Supporting equipment repairs, scheduled maintenance activities, and operational reliability initiatives to ensure customer success.
• Managing chemical inventories, product deliveries, and associated customer site activities.
• Monitoring account performance and identifying opportunities to improve customer satisfaction, operational effectiveness, and business results.
• Promoting effective communication and collaboration between customers, field personnel, technical teams, operations teams, and leadership.
• Following Sales and Service Standards across customer accounts to ensure compliance with company and customer requirements.
• Supporting account planning, opportunity development, and commercial growth initiatives.
• Leading and developing team members through coaching, mentoring, performance management, and professional development.
• Supporting a culture of safety, accountability, continuous improvement, and operational excellence.
• Conducting all business activities in accordance with company health, safety, environmental, legal compliance, and ethical standards.

To be successful in this role, you will:

• Have a Bachelor's degree in Chemical Engineering, Engineering, Chemistry, or a related technical discipline preferred.
• Have experience in Sales, Account Management, Business Development, Customer Success, or a related commercial role.
• Have a minimum of 3 years of experience in refining, petrochemical, industrial, midstream, chemical processing, or related industries.
• Have experience building and managing strategic customer relationships.
• Have experience leading and developing teams in a customer-facing environment.
• Have a strong understanding of industrial chemical treatment technologies and sales processes.
• Have strong mechanical aptitude and troubleshooting capabilities.
• Have previous laboratory experience and/or familiarity with analytical methods, data interpretation, and performance evaluations.
• Have a comprehensive understanding of customer requirements and market conditions.
• Have experience supporting technical sales activities and delivering customer-focused solutions.
• Have strong communication, presentation, and stakeholder management skills.
• Have the ability to present complex technical content to various levels of internal and external organizations in a clear and concise manner.
• Have the ability to identify customer needs and translate them into business opportunities.
• Have strong organizational, planning, and project management capabilities.
• Have strong problem-solving and decision-making skills.
• Have the ability to influence stakeholders and collaborate effectively across multiple functions.
• Have proficiency in Microsoft Office applications including Excel, PowerPoint, Word, and Outlook.
• Have the ability to manage multiple priorities while maintaining a high level of customer service.
• Have a customer-focused mindset with a commitment to operational excellence and business results.
• Have a demonstrated commitment to safety, compliance, and continuous improvement.
• Have the ability to drive a company vehicle as required to perform job duties.
• Have a TWIC Card or the ability to obtain a TWIC Card.

Work in a Way That Works for You

This role may require customer visits, account reviews, technical discussions, field support, equipment maintenance coordination, business planning activities, and collaboration with cross-functional teams to support customer success and business growth.

Work Schedule: Monday-Friday, 7:00 AM - 4:00 PM, with flexibility to support customer and business requirements outside normal business hours as needed.

Travel Requirement: Up to 50% travel to support customer projects, business reviews, troubleshooting activities, equipment repairs, field support, and relationship-building initiatives.

Working with Us

Our people are at the heart of our success. We foster a collaborative, inclusive, and performance-driven environment where leadership, innovation, customer focus, teamwork, and continuous improvement are encouraged and rewarded.

Working for You

We offer a comprehensive compensation and benefits package designed to support your professional growth and well-being, which may include:

• Career development and leadership training opportunities
• Medical and wellness benefits
• Financial and retirement programs
• Additional voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Sales Manager - Account Management

About Us

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward.

For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.

Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work.

We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.