Sales & Marketing Assistant (Marine & Energy)

PURPOSE OF THE FUNCTION

The Sales & Marketing Assistant, Marine & Energy, provides a comprehensive commercial and administrative support to the Business Unit Manager (Manila), and the Sales Executive Officer (Manila). As part of a global commercial team, this role requires management of client accounts (Asia & Middle East) and coordination on international sales & marketing efforts. The Sales & Marketing Assistant may also be called to assist on M&E Operations-related tasks and projects.

KEY RESULT AREAS

1. Commercial & Client Support

Provides direct support to the Business Unit Manager and Sales Executive Officer in daily commercial activities and initiatives.

Activities:

• Guide and assist clients in navigating various information sources to find answers to their queries.

• Identify, formulate, and reformulate client concerns or questions (i.e., the "question behind the question") to better understand their needs and expectations.

• Prepare materials, data, and reports required by the sales team for various business purposes.

• Propose and implement sales and marketing initiatives and programs, such as newsletters, product updates, workshops, meetings, and other related activities.

• De-escalate client concerns by identifying solutions that balance the interests of both the airline client and the end client. Escalate and flag situations that may develop into critical issues.

• Ensure that client information is accurately maintained in the designated systems and processed in compliance with applicable rules and regulations (e.g., GDPR, PCR).

• Maintain awareness of applicable procedures and regulations, particularly those related to contingency situations, and apply them appropriately when required.

• Uphold and ensure compliance with the branding guidelines of both the company and its clients.

2. Global Collaboration

Coordinates and works closely with the IAS Global Sales & Marketing Team to align strategies and achieve global business objectives.

Activities:

• Download monthly ABS sales reports for the Asia and Middle East markets.

• Maintain and regularly update the distribution list of all customers across the Asia and Middle East regions.

3. Cross-Functional Operations

Assists the Marine & Energy (M&E) Operations Team with administrative tasks, process workflows, and ad hoc projects that contribute to the overall success of the department.

4. Continuous Improvement

Proactively seeks opportunities to enhance the client experience. Identifies gaps in current processes and procedures and recommends practical solutions for improvement.

Activities:

• Monitor adherence to established processes and procedures.

• Analyze process or procedural issues and determine their root causes.

• Recommend improvements to processes and procedures to increase efficiency and effectiveness.

• Stay updated on developments within the area of expertise and identify opportunities to incorporate best practices into existing processes, procedures, and policies.

• Participate in constructive sessions, activities, and projects as requested.

5. Drive for Continuous Improvement

Demonstrates commitment and willingness to continuously enhance expertise, attitude, and competencies. Proactively seeks development opportunities that support personal and professional growth.

Activities:

• Identify strengths and development areas to enhance service delivery skills through the analysis of performance indicators, client surveys, and coaching feedback.

• Gather feedback regarding strengths and areas for improvement to better understand how work performance and quality are perceived by others.

• Regularly discuss coaching and development needs with the Business Unit Manager and develop structured action plans to address identified improvement areas.

• Support the growth and development of colleagues by proactively, and upon request, participating in individual and team learning activities, such as team huddles, knowledge-sharing sessions, and case discussions.

KNOWLEDGE/EXPERIENCE:

• College graduate, preferably in Travel Management, Marketing, or a related field.

• At least one (1) year of experience working in a commercial and service-oriented environment. Knowledge of the airline, travel, or shipping industry is an advantage.

• Proficient in various tools and applications used for sales, marketing, and client management, including Microsoft Office applications, Canva, and similar platforms.

• Resourceful and creative, with a keen eye for detail.

• Strong organizational and time management skills, with the ability to effectively balance sales and operational support responsibilities.

• Excellent communication, client management, and interpersonal skills, with the ability to build strong working relationships with colleagues and stakeholders.

• Demonstrates a proactive attitude and a strong willingness to take initiative.