Sales Operations Associate

Our client is looking for a highly organized and detail-oriented Sales Operations Associate to support the operational side of our retail business. This role serves as the bridge between Sales, Product Development, Creative, Manufacturing, and Operations, ensuring that new retail customers and products are successfully launched and maintained across major retail accounts.

This is not a logistics, purchasing, or inventory management role. Instead, you'll own the operational processes that enable our sales team to successfully onboard new retail partners, launch new products, maintain accurate item data, and ensure retailer-specific requirements are met.

We're looking for someone with a strong operational mindset who enjoys coordinating across multiple teams, improving processes, and managing complex retailer requirements. Experience as a Supplier Coordinator, Sales Operations Coordinator, Vendor Coordinator, or similar cross-functional operational role is highly relevant.

What You'll Do
New Customer & Vendor Setup
Lead the operational onboarding of new retail customers and vendor accounts.
Review retailer vendor guides and shipping requirements, translating them into clear internal operating procedures.
Coordinate with Sales, Finance, Account Operations, Manufacturing, and external partners to ensure successful retailer launches.
Support initial customer orders through launch to ensure smooth execution and issue resolution.
New Product & Item Setup
Partner with Product Development and Creative teams during new product launches.
Verify product data for accuracy before submitting to retail partners.
Ensure product images, copy, specifications, and supporting assets are delivered prior to retailer launch deadlines.
Upload new items into retailer portals and setup forms.
Coordinate testing documentation and retailer compliance requirements.
Maintain EDI item cross-references to support accurate order processing.
ERP & Item Data Management
Maintain accurate product information within NetSuite ERP, including item attributes, dimensions, packaging, testing documentation, and retailer-specific details.
Create and update item records for new product launches.
Ensure ERP data integrity to support downstream order processing and retailer compliance.
Cross-Functional Sales Operations
Coordinate across Sales, Operations, Product Development, Manufacturing, Creative, and Account Operations to support go-to-market initiatives.
Help streamline operational processes that support retailer launches and ongoing sales activities.
Identify opportunities to improve setup accuracy and operational efficiency.
Dropship Operations
Monitor inventory feeds across dropship retailers.
Help maximize order fulfillment while minimizing cancellations through accurate data management.

What We're Looking For
Required Qualifications
2+ years of experience in Sales Operations, Sales Support, Supplier Coordination, Vendor Coordination, Customer Setup, Item Setup, or similar operational roles.
Strong experience working with NetSuite ERP (required).
Experience creating or maintaining item records and performing data entry within ERP systems.
Experience supporting retailer onboarding, vendor setup, customer setup, or new product launches.
Advanced Excel skills and strong attention to detail.
Excellent organizational and project coordination skills.
Ability to manage multiple priorities while working across several departments.

Preferred Qualifications
Experience supporting brands that sell to major retail accounts.
Experience using retailer portals such as:
Amazon Vendor Central or Seller Central
Walmart Retail Link
Target Partners Online
Kohl's K-Link
Experience working with EDI processes.
Experience coordinating supplier communications, shipment documentation, or retailer compliance requirements as part of broader operational responsibilities.
Experience supporting international suppliers or coordinating with manufacturers is a plus.
Success in This Role

You'll thrive in this role if you:

Enjoy coordinating work across multiple teams and stakeholders.
Think beyond individual tasks and understand how operational decisions impact successful product launches and retail sales.
Are highly process-oriented and proactive about identifying improvements.
Take ownership of data accuracy and operational execution.
Can balance multiple launches and retailer requirements without losing attention to detail.

You'll Collaborate With
Sales Team
Account Operations Team
Product Development Team
Creative Team
Manufacturing Partners
Finance Team
External Retail Partners

Skills

2+ years of experience in Sales Operations, Sales Support, Supplier Coordination, Vendor Coordination, Customer Setup, Item Setup, or similar operational roles, with strong NetSuite ERP experience, advanced Excel skills, and ability to manage multiple priorities across departments.

Experience supporting brands that sell to major retail accounts, experience with retailer portals such as Amazon Vendor Central or Seller Central, Walmart Retail Link, Target Partners Online, or Kohl's K-Link, experience with EDI processes, and experience coordinating supplier communications or working with international suppliers.