Sales Operations Manager

Location and Work Arrangement

This is a full-time, remote, work-from-home position for candidates based in Mexico. You will need reliable high-speed internet, a professional remote workspace, and comfort collaborating through video calls, project management tools, and written communication. You will have one direct report, our Sales Development Representative. One Firefly is a U.S.-based company, and candidates must be fluent in written and spoken English.

Company Overview

One Firefly is an award-winning, remote-first marketing agency serving the residential and commercial custom integration industry. Since 2007, we have helped technology professionals elevate their brands, attract qualified leads, and grow their businesses. We have been named to the Inc. 5000 list for seven consecutive years and earned the #19 spot on TechNation’s Top 100 Companies to Work For.

Why Join Us

Our leaders make decisions from sales and revenue data, so your work sets the standard for what they trust.

• Own It: You own the accuracy of our sales data and the scorecard built on it. You fix the cause of a problem, not only the record.
• Embrace Innovation: You use Claude daily to build workflows and automations that save the team time, and you check the output against source data.
• Grow Together: You manage our Sales Development Representative, with ownership of workflow, handoffs, performance, and a steady 1:1 cadence. You also teach teammates our CRM standards.
• Bring Good Vibes: You explain data in plain language and hold a standard with senior colleagues without turning disagreements into conflict.
• Speak Up: You flag material data issues early and bring a recommendation. We have practiced EOS since 2019, so clear ownership and honest conversation are how we work.

This seat gives you direct influence on how a growing agency forecasts, sells, and retains revenue.

What You’ll Do

• Own the sales side of Zoho CRM, SalesIQ, Clay, Fathom, and our enrichment and sequencing tools, including the automations that feed revenue reporting.
• Manage our SDR as your direct report. You own the workflow, list loading, handoff criteria, performance, 1:1s, and activity reporting. Coaching on calls and objections stays with the Head of Revenue.
• Set and enforce standards for required fields, stages, naming, and close-lost reasons, and run recurring audits and cleanup.
• Build and maintain the sales dashboard and scorecard across Zoho CRM and QuickBooks, covering pipeline, win rate by seller, quota attainment, and attrition.
• Track opportunity generation by source and channel, and connect source to retained revenue by joining CRM and billing data.
• Review new tool requests and recommend adopt, pilot, or pass.

What Success Looks Like

• Leadership trusts CRM and sales records without a side check.
• The scorecard updates on schedule, and every number has one definition.
• Forecast tracks to actual results within a target range you set with the Head of Revenue in your first 90 days.
• Opportunity fields are complete on every deal, and leadership sees pipeline, win rate by stage, and attrition in one view.
• The team follows agreed CRM workflows, and you find and correct recurring gaps.
• Your analysis arrives with a clear next step.

What You’ll Bring

• 5 or more years in revenue operations, sales operations, marketing operations, or CRM administration, or 3 or more years with at least one system built from scratch.
• Hands-on CRM administration, including custom fields, workflows, automations, and integrations. Salesforce or HubSpot experience transfers.
• Advanced daily use of AI tools, with mastery of Claude. You will share a specific example of work you built with Claude during the interview process.
• Dashboards and reports that leadership uses, and comfort joining CRM data with accounting or billing data such as QuickBooks.
• Clear documentation, the ability to explain data to non-technical leaders, and follow-through without reminders.
• A bachelor’s degree in business, information systems, data analytics, marketing, or a related field. Equivalent hands-on sales operations experience replaces the degree.
• Preferred: Zoho CRM experience, experience supporting an SDR or outbound team, or experience in an agency, services, or technology-integration business.

Benefits

As a full-time employee, you receive:

• Remote-first culture with flexible hours
• Private health, dental, and vision employee-only coverage paid 100% by One Firefly
• Dependent coverage available for an additional cost
• 10 paid holidays
• Paid time off that increases with tenure
• 1 additional paid volunteer day
• Bonus opportunities tied to clear performance metrics
• Personal development allowance
• Company-provided computer, monitor, keyboard, and mouse
• Additional office supply funds in your first year
• Paid parental leave
• Aguinaldo bonus
• In-person team events to build relationships

Compensation

$55,000MX-$65,000MX net per month