Revenue Operations - Solution Design Director
About Lift Enablement
Lift Enablement is rewriting the standard for sales, marketing, and customer success. Long before Revenue Operations (RevOps) even had a name, we were leveraging technology, process & playbooks to generate higher velocity & predictability in their growth efforts. For the last five years, we’ve been leading the HubSpot ecosystem in optimizing the role of structure, systems, and design thinking to accelerate greater outcomes.
Lift enables mid-market and small-enterprise companies to gain more impact from their existing customer & revenue acquisition & expansion strategies. We’ve got a track record of being ahead of the curve, producing results, and making an impact.
Today, more companies realize they need to change the game they’re playing, and they’re turning to us to help make their objectives a reality.
Position Overview
We live by a prime directive whenever implementing technology -
The Business Process
Must
Drive The Technology. Technology should never dictate the business process.
In a world increasingly dominated by technology, the importance of robust, resilient, and dynamic business processes & system design.
You will be central to the strategy, design, and delivery of our growth and implementation services. You will work directly with our CEO and collaborate with our client implementation teams to assess, design, plan, and execute services. You’ll work directly with our clients (yes, this is a market-facing role) to implement new technologies, advise them on performance improvement initiatives, and guide them through execution.
Essential Duties and Responsibilities
In this role, you will:
Be a core player in designing, monitoring, and executing technology (with an emphasis on HubSpot’s comprehensive CRM Platform) implementations and revenue growth-focused performance improvement initiatives.
Identify weaknesses in current processes and be a core participant in improving those processes and developing new ones.
Project management - ensure programs are tracking with the goals and objectives of client programs.
Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption
Provide support for developing necessary sales and marketing tools for client deliverables (spreadsheets, presentations, etc).
Work directly with clients with the responsibility (and authority) to ensure they are delighted.
Essential Education, Experience, Skills, and Attributes
This position requires the following:
A sense of humor and easygoing nature. (If you can dish it out as well as you can take it, you’ll thrive here.)
Bachelor's degree and at least four years of experience in high-impact sales, marketing, and/or revops roles.
Experience managing projects that require coordination across internal and external teams under tight deadlines.
Prior experience in a client services environment is a plus.
This role does not require technical coding or programming experience (though that is a plus), but the ability to translate business needs into technical requirements is important.
Comfortable with data, data modeling, and putting data to work in a real way.
Broad knowledge and direct experience with core applications like HubSpot or Salesforce, and familiarity with the broader
Strong knowledge and experience using Microsoft Word, Excel, PowerPoint, and Outlook. Must be comfortable working with cloud-based technology and manipulating PDFs. Familiarity with platforms like WordPress or Hubspot is ideal. Knowledge of Photoshop and/or Illustrator would be a plus.
Attributes
Pattern recognition. People are often awed by how quickly realize how two apparently unrelated scenarios are similar. You find yourself regularly identifying the patterns, causes, and effects wherever you are. What’s more, you’re able to translate your observations into improved processes to enhance outcomes.
Insatiably curious. You know you’re always one question away from the truth. You ask high-value questions that distill the complex to create clarity.
Data obsessed. You know that data is more than numbers and you geek out about it. You’re comfortable with math and translating that math into understandable concepts that lead to change. While you love data, you also know that data does not tell the whole story and that it’s better used to improve the questions that should be asked.
Flexible. You will be working with a variety of clients, staff, and vendors to accomplish project requirements. Your flexibility allows you to adjust to changing priorities and operate effectively in a fluid environment. You easily re-prioritize to seize opportunities, yet remain resolutely focused on long-term priorities.
Great communicator. You have concise, accurate, and effective written communication skills. You get the information you need and convey the right information in a direct and pleasant manner.
Project Manager. There is a lot happening and many things changing every day. You keep track of how each change impacts the other ̶ you make sure you’re informed and you keep others informed. You are able to juggle multiple tasks, optimize resources and manage timelines. You thrive on checklists, advance planning, and follow-through, skillfully managing numerous daily commitments and competing priorities.
What’s Attractive to the Right Candidate?
Lift is a fun place to work. We’re a small team without big egos. We take our work very seriously but never take ourselves too seriously. (And yes, nobody is immune--we all tease the CEO.)
You’ll have the opportunity to make your mark here. We don’t tell you what you need to do and while we are big believers in process, we’re all about the type of process that frees. Everybody that thrives here turns their position into one that fits their style and MO.
This is a key role (crucial really) where your contributions will be appreciated as vital to our organizational success. You will have the opportunity to learn and grow your marketing skills and there is potential to grow into other roles within our organization.
You’ll spend every day on the leading edge (sometimes the bleeding edge) of one of the fastest-growing disciplines in sales & marketing. You’ll be in a spotlight position that is the leading company in implementing complex implementation for one of the most successful martech companies in history, HubSpot.