Sales Operations Training and Support Specialist

Job Title: Sales Operations Training and Support Specialist

Location: New York (Hybrid working model)

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and follow @SpringerNature

At Springer Nature, we recognise that great talent develops through many different paths. We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice. Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness and long term growth in mind.

About the Role

Join our global Sales Operations team and help drive the success of our sales organization through user support, training, system optimization, and adoption initiatives. In this role, you will support colleagues across the Americas region while collaborating with global stakeholders, ensuring users maximize the value of Salesforce and Docomotion.

Responsibilities:

• Provide day-to-day support for Salesforce and Docomotion, demonstrating strong Tech Savvy, Product and Service Knowledge, and a Customer-Focused approach to user support.
• Partner with stakeholders to ensure smooth business operations and resolve system-related issues, leveraging Collaboration, Communicates Effectively, and Decision Quality to drive effective outcomes.
• Identify training needs, knowledge gaps, and system improvement opportunities, applying Goal Alignment and Decision Quality to support business priorities and user success.
• Drive Salesforce adoption and support change management initiatives through a Customer-Focused, Action-Oriented approach that aligns user engagement activities with organizational goals.
• Deliver user training and create learning materials, including guides, videos, and simulations, utilizing Communicates Effectively, Product and Service Knowledge, and Tech Savvy to enhance learning outcomes.
• Communicate system updates and best practices through various internal channels, ensuring colleagues remain informed through clear, timely communication and the ability to Communicate Effectively.
• Participate in testing, Quality Management, and validation of new functionality and bug fixes, applying sound Decision Quality and attention to detail to ensure reliable system performance.
• Collaborate with regional and global teams to improve processes and user experiences, demonstrating strong Collaboration, Project Management, Goal Alignment, and an Action-Oriented mindset to drive continuous improvement.

Experience, Skills & Qualifications:

• Bachelor's degree required; preferred in Business, Information Systems or a related field.
• 1 - 3 years of experience supporting Salesforce, CRM administration, Sales Operations, user enablement, training delivery, or a similar business systems support role.
• Working knowledge of Salesforce with the ability to troubleshoot user issues and support system adoption; familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications is an advantage.
• Advanced Microsoft Excel skills, with the ability to analyze data, identify trends, and recommend process improvements.
• Excellent communication, analytical, problem-solving, and organizational skills, with the ability to communicate effectively with users and stakeholders across multiple functions and regions.
• Experience developing and delivering training materials, user documentation, knowledge resources, or adoption initiatives is highly desirable.
• Demonstrated ability to collaborate across teams, manage multiple priorities, and take an action-oriented approach in a fast-paced, customer-focused environment.
• Strong attention to detail and commitment to quality, with experience supporting testing, validation, quality assurance activities, or continuous improvement initiatives.

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Why Join Us?

Join a global team and support sales teams across the Americas while collaborating with colleagues worldwide. This role offers a unique opportunity to gain international experience, build expertise in leading business systems, and make a direct impact on user success, adoption, and business performance.

Springer Nature US provides a comprehensive and competitive benefits package which includes the benefit offerings listed below:

• Medical, Dental and Vision
• 401(k) with company match and contribution
• Hybrid office working policy, Summer Hours, and paid time off
• Flexible Spending and Commuter programs
• Multiple Life insurance options
• Disability coverage
• Tuition Assistance
• Voluntary benefits: Identity Theft Protection, Pet Insurance, and Legal Assistance Insurance
• Employee Assistance Program
• Family friendly benefits and a variety of employee discounts
• An array of Employee Social Networks

US Annualized Base Salary Range: $70,000 - $80,000. The salary offer may vary based on work experience, education, skill level, and equity. The US salary range does not align with the salary ranges in other countries when converted to the currency of that country.

Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf poster.

At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas. We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish. If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/

Why work here?

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing.

Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies.

About Us

We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869.

Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media.