Sales Order and Logistics Analyst (FTC)

One of the world's most iconic Brands is recruiting for a Sales Support & Logistics Analyst - supporting dealer operations, order fulfilment and transportation coordination across the German and Austrian markets.

The role will be a 12 month Fixed Term Contract and will be a hybrid role, coming into the Frankfurt office once a month

About the Role

As Market Support & Logistics Analyst, you will play an important role in supporting end-to-end dealer operations, ensuring accurate order processing, effective transportation coordination and timely resolution of shipment and service-related issues.

Working closely with dealers, carriers and internal teams, you'll help maintain smooth operational processes and contribute to an excellent customer experience.

Key Responsibilities

Manage and maintain dealer records, ensuring data accuracy and completeness across systems.

Monitor and manage order activity, including order status updates, backorders, cancellations and special orders.

Track shipments and resolve transportation issues, including delays, incorrect deliveries and delivery discrepancies.

Investigate and process warehouse and transport claims, ensuring appropriate documentation and follow-up.

Support dealer enquiries relating to order status, returns and shipment tracking.

Coordinate with internal teams and external partners to resolve logistical and operational issues.

Maintain databases, generate reports and support audit requirements.

Assist with special shipments, sales administration, training support and other operational activities as required.

Essential skills and experience:

• Fluent in both German and English (essential)

• Highly organised, proactive, and detail-oriented

• Experienced in logistics, order management, sales support, customer service, or supply chain operations

• Comfortable working with data, reporting, and business systems

• Able to build strong stakeholder relationships and provide excellent dealer support

• Capable of managing multiple priorities in a fast-paced, international environment

• Proficient in Office 365

• Experience within manufacturing, automotive, distribution, retail or a similar industry would be advantageous

The Company offers an excellent salary and benefits package and there may be the possibility of transferring to a permanent role at the end of the Contract - you'll also be part of a collaborative, international team where your contribution will make a real difference to operational performance and customer experience.