Sales & Partner Operations Specialist (all genders) - Risk & Fraud

Join our Risk & Fraud division and help enable smarter, safer financial decisions through operational excellence. As a Sales & Partner Operations Specialist, you will support commercial and partner activities, optimize processes, and ensure high-quality data and reporting across the customer and partner lifecycle. Working closely with Sales, Partner Management, Marketing, and Operations, you will help drive efficiency, scalability, and growth in an innovative AI-driven environment.

• Provide end-to-end operational support throughout the sales cycle in close collaboration with Key Account Managers, from initial outreach through contract signature and customer onboarding
• Prepare quotations, maintenance renewals, project-related change requests, commercial documentation, and follow-up activities
• Coordinate and manage tenders, RFIs, and RFPs, including gathering internal input and researching account information
• Contribute to the documentation and optimization of sales processes, tools, and best practices
• Collaborate closely with Sales, Marketing, and Operations to support campaign execution, targeted outreach activities, and product launches
• Assist in forecasting, pipeline reviews, opportunity tracking, and commercial performance reporting
• Manage partner onboarding, administration, and operational support across technology, consulting, and reseller partners
• Maintain partner records, agreements, certifications, and performance tracking in CRM systems
• Support partner business planning, go-to-market initiatives, and pipeline development
• Coordinate partner communications, enablement activities, and incentive programs
• Ensure effective collaboration between partners and internal commercial and delivery teams
• Analyze sales and partner performance data and provide actionable business insights
• Improve forecasting, reporting accuracy, and commercial effectiveness
• Maintain CRM/ERP systems and drive data quality, compliance, and CRM hygiene
• Create reports, dashboards, and performance analyses for management
• Support planning, business reviews, and executive reporting
• Drive automation and process improvements to increase efficiency and scalability
• Optimize sales processes, enhance CRM data quality, and support strategic initiatives that drive commercial success while enabling smarter, faster, and more impactful customer experiences

• Proactive, detail-oriented, and structured way of working
• Strong interest in improving processes, creating structure, and enabling commercial success
• Ability to collaborate closely with Key Account Managers, Partner Managers, and cross-functional stakeholders
• Strong organizational and coordination skills across Sales, Partner Management, Marketing, and Operations
• Analytical mindset with the ability to provide actionable business insights from sales and partner performance data
• Experience working with CRM/ERP systems, reporting, and commercial operations processes

• Flexible working hours, hybrid work, workation, sabbatical
• Childcare subsidy and other family-friendly benefits
• Urban Sports Club membership and other health/sports offers e.g. bike leasing
• Long-term development prospects with a wide range of further training opportunities
• Varied, healthy and subsidized lunch in our canteen
• Large INFORM summer party, company and team events as well as a Christmas party

Kevin Kiesling . kevin.kiesling(at)inform-software.com . Tel. +49 (0) 2408 9456 0

We are INFORM. For over 50 years, we have been developing software solutions for intelligent process optimization based on artificial intelligence and operations research. From our modern campus in Aachen, remotely or from abroad - more than 1000 employees work every day with passion, ambition and expertise to drive great things forward together as a team. And always with their finger on the pulse of time.

With us, you not only enjoy maximum flexibility in your work (up to 100% remote work), but through workation you also have the opportunity to work from where others go on vacation. We also offer you the option of a time-off account.

The health of our employees is close to our hearts. That's why we organize annual health and sports events. We also offer psychosocial consultations. You can also participate in the next company run or take advantage of our offers, such as discounted membership in the Urban Sports Club or massages.

Whether specific trainings, e.g. on the topic of AI, language courses or an intrapreneurship program - with us you have a variety of opportunities to develop both personally and professionally.

Enjoy flexible working structures without core working hours on a basis of trust as well as individual part-time models.

Take advantage of bike leasing and not only improve your health, but also promote a more environmentally friendly mobility.

You can expect an open and inspiring working atmosphere with helpful colleagues and strong team cohesion.

Our campus in Aachen offers an inspiring environment to work and stay: from modern office concepts to a canteen with healthy and subsidized meals and beautiful terraces with nature views to a barbecue area for team events.

Take advantage of a daycare on the campus and supportive childcare subsidies. Options such as a parent-child room and summer games for the INFORM kids are designed to provide additional targeted relief for parents.

Away from the inner-city hustle and bustle of Aachen, a beautiful campus awaits you with ample parking facilities as well as underground garages with e-charging stations - also for private use.

Cheer on your joint successes with your colleagues at the next Christmas party or the big summer party. Or look forward to the upcoming team trip. It's all part of our corporate culture.

With us, you will work on future topics in the AI environment in a self-organized manner. You have the opportunity to bring in your own ideas, to realize them and to make big things happen together with your team.

Watch the video and see what our culture is like. On the INFORM career page you will find many more insights and information that you should not miss. Have fun exploring.

The satisfaction of our employees and applicants is our top priority. Regular feedback is extremely important to us, because it is the only way we can continuously improve ourselves, our working conditions and internal processes, such as our application process.

Community is not just a word. It is our understanding that you can only reach your goal as a team. A "together-everything-is-better" approach that includes all employees. From the boss to the trainee. We are all INFORM. And only together are we a Team Winner.

For us, diversity means the perfect mix of people and skills. In order to optimally adapt to every circumstance and successfully master every challenge, we consist of different business units with different solutions.

We are forward-looking and courageous. We are open to new things and hungry for success. We always want to make existing things even better and value the meaningfulness of our work. No matter what lies ahead, we go for it and look for people who will go ahead with us.