Sales & Product Operations Specialist

Key Responsibilities

• Initiate and complete NDA execution for every new relationship
• Collect the internal and external paperwork required to open a counterparty: company documents, tax and banking details, compliance and KYC materials
• Support Legal and Finance through counterparty compliance and due diligence checks by gathering the required documentation and following up on outstanding items
• Set up the counterparty and deal records in ZIP and Zoho
• Update and maintain relevant business information, especially revenue-related data, within the CRM system.

• Prepare and route contracts, addenda, and insertion orders with agencies within the Big 5 holding groups, direct brands, and technology partners
• Coordinate review and approval across Legal, Finance, Tax, and Sales
• Manage signature through DocuSign, or paper originals where a counterparty cannot use e-signature
• Anticipate what each subsequent step will require and flag it to the relevant stakeholders before it becomes a blocker
• Follow up with counterparties and internal teams at a regular cadence until each document is signed and filed
• Maintain complete and current contract records, including archiving of executed documents

• Issue invoices against signed contracts and delivered campaigns
• Track the status of contracts, agreements, and invoices by market and counterparty, and escalate items at risk of falling behind
• Anticipate where delays and bottlenecks are likely to arise and flag them to the relevant stakeholders early enough to be mitigated
• Reconcile billing data across ZIP, Zoho, Workday, and Google Ad Manager
• Handle post-invoicing items: credit notes, re-issued invoices, withholding tax documentation, and reconciliation of disputed amounts

• Own communication with counterparties on contracting, financial reporting, and billing, acting as their point of contact from NDA through to final settlement to post-transaction support (internal and external)
• Serve as the reference point for internal questions on contracting, billing, and invoicing: status checks on a specific agreement or invoice, confirmation of amounts, entity, or market
• Prepare aggregated summaries and reports requested by Tax, Accounting, and Finance
• Respond to partner questions on invoices and contract terms after issuance

• Partner with Product Managers through solution discovery, facilitating requests for vendor quotes and proposals on their behalf
• Manage vendor communication to obtain pricing terms and documentation, and present the responses back to the PM in comparable form
• Carry selected vendor agreements through the same NDA, contracting, and onboarding process

• Maintain a single view of contract and invoice status accessible to Sales, Product, and Finance
• Produce recurring reporting on contracts in flight, revenue booked, and outstanding invoices
• Build and maintain trackers and reconciliation files in Excel and Google Sheets
• Identify recurring points of delay and propose process improvements

Qualifications

• 3+ years in sales operations, contract administration, or commercial operations, in adtech, media, SaaS, or a marketplace business
• Direct experience running contracts end to end with external counterparties, including agencies or enterprise clients
• Solid working understanding of billing and invoicing cycles and of commercial contract structures
• Working knowledge of taxation principles relevant to cross-border invoicing, including VAT and withholding tax
• Proven ability to drive a multi-party process to completion through consistent follow-up, without needing to be managed
• Comfortable working across Legal, Finance, Tax, Sales, and Product stakeholders in multiple markets and time zones
• Advanced Excel and Google Sheets: pivot tables, lookups, reconciliation of large data sets
• Working knowledge of contract and e-signature tools (DocuSign or equivalent) and CRM or ERP systems
• Fluent English
• Strong attention to detail and a high standard of accuracy in documentation

• Spanish and/or Russian as a second language
• Experience working in or with Latin America, and familiarity with the region's commercial and regulatory specifics
• Hands-on experience with ZIP, Zoho, Workday, or Google Ad Manager
• Experience with multi-entity or cross-border billing
• Experience supporting a vendor procurement or sourcing process

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.