Sales Quality & Customer Support Specialist

At Cydcor, we’re committed to delivering exceptional experiences for our clients and customers. As a Sales Quality & Customer Support Specialist, you’ll play a vital role in improving customer outcomes, identifying quality trends, and helping our field sales teams deliver on Cydcor’s standards of excellence. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about driving both customer satisfaction and team performance. What You’ll Do Support customer success by identifying, tracking, and resolving service concerns within established timeframes Partner with sales offices to understand customer feedback and drive improvements in processes and training Analyze data and reporting to spot emerging trends and recommend proactive solutions Collaborate across internal teams to share insights, update procedures, and implement best practices Contribute to continuous improvement by reviewing existing policies and recommending updates Provide coaching and support to field teams related to quality expectations and client standards Build strong relationships with internal stakeholders, clients, and sales teams to ensure a consistent, high-quality customer experience Track and improve resolution effectiveness and customer satisfaction metrics