Sales Representative

At SVS, we connect talented professionals in the Philippines with fantastic, long-term career opportunities within growing Australian businesses. We are passionate about creating a platform where your skills are valued and you can find a stable, remote role that allows you to become an essential part of a great team.

Specific Accountabilities

Sales & Account Management:

· Develop and maintain strong relationships with existing customers and retailers

· Identify new sales opportunities and actively pursue new accounts within assigned territories

· Achieve or exceed monthly and annual sales targets

· Ensure product availability and optimal placement within retail and customer outlets

· Maintain regular communication with customers to understand their needs and support their business growth

Order Management & Coordination:

· Ensure accurate and timely order processing and delivery coordination

· Work closely with operations, supply chain, and finance teams to ensure efficient order fulfilment

· Monitor stock levels with customers to avoid out-of-stock situations

· Support customers with product information, pricing updates, and promotional programs

Reporting & Performance Monitoring:

· Track sales performance against targets and provide regular reports to management

· Maintain accurate sales records and activity reports

· Analyse sales data to identify trends and opportunities for improvement

· Utilize the CRM platform to track sales and customer management

Stakeholder Management

Internal:

· Business Development Team

· Operations and Supply Chain Teams

· Finance (Accounts Receivable/Payable)

· Senior Management

External:

· Key customers and retail partners

Education & Experience

· 1-2 years experience in customer service, preferably within FMCG or retail.

· Strong understanding of customer service metrics, processes, and systems (CRM tools such as Salesforce, Pipedrive, Hubspot or equivalent).

Behaviours & Attributes

• Customer-focused mindset with a passion for service excellence
• Excellent communication and interpersonal skills
• Analytical, detail-oriented, and data-driven
• Proactive, solution-focused, and resilient under pressure
• Ability to multitask and prioritise in a fast-paced environment
• Strong problem-solving and decision-making capabilities